Truist Leadership Institute Guest Services Rep

Truist Bank • Greensboro, NC

11d

About The Position

Deliver the perfect client experience to all Leadership Institute guests. Serve as the primary point of contact for guests, addressing requests and complaints to ensure guests are satisfied. Shift: 3rd shift Hours: 11:30 pm – 8:30 am Flex Schedule: as needed for the need of the business

Requirements

• High school diploma or equivalent
• 3 years of experience in customer service, preferably in a full-service hotel environment
• Familiarity with hospitality industry standards
• Ability to work with minimum supervision, while meeting tight deadlines with strong attention to detail
• Strong problem-solving and critical thinking skills
• Ability to endure light physical labor
• Ability to deal discreetly with confidential or sensitive information
• Excellent interpersonal skills and the ability to deal effectively with diverse people
• Demonstrate a high level of integrity and ethical standards
• Excellent verbal and written communication skills
• High degree of professionalism
• Flexibility to work shift schedules including nights and weekends as seen necessary

Nice To Haves

• Bachelor’s degree in Hospitality Management
• Experience in working in the front of the house of a hotel
• Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy)

Responsibilities

• Provide exceptional client service to both internal and external clients. Maintain a positive attitude even when dealing with difficult situations.
• Prepare for guest arrivals and departures according to Leadership Institute procedures.
• Anticipate guests’ needs.
• Efficiently address guest requests and complaints.
• Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees