Leader, North American Operations

Estes Forwarding Worldwide•San Francisco, CA

1d•$85,000 - $95,000

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Position Pay Range: $85,000 - $95,000 annually. The Leader, North American Operations will be responsible for the operations of the Station including meeting station operating objectives to support the company goals. The Leader, North American Operations will assist the Station Leader with recruiting, motivating, and training of all employees within the station location. The Leader, North American Domestic Operations will be responsible for the fiscal and operational oversight, leadership and direction of the station, ensuring station goals and objectives are met. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Requirements

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Ability to read, write, and speak English fluently.
Demonstrated success in leading, supervising, managing, and developing high performance teams.
Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
Ability to analyze complex problems and develops alternative solutions.
Demonstrated leadership skills in influencing departments and implementing and managing change.
Ability to plan, organize, and manage multiple projects and set priorities.
Basic understanding and experience in project management methodologies.
May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
Ability to effectively present information and respond to questions from groups of customers and employees.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors and communicate ambiguous concepts.
Ability to present to groups across the organization.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
Minimum of a Bachelor's degree in Business Administration or Logistics (or equivalent) and 1-3 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry.
1-3 years of managerial experience in a customer-centric freight forwarding environment. However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Responsible for managing and communicating station operational KPIs and metrics.
Review, revise and collaborate with corporate pricing on all customer tariffs. Monitor and review quote requests to ensure maximum profitability for the station while providing exceptional customer service.
Review, revise, and approve all customer operational SOP’s with the objective of improving quality and efficiencies.
Conduct customer profitability reviews on a regular basis.
Service all existing customers, while marketing full range of transportation services to new customers. Meet company service metric expectations.
Provide operational support to empower sales team to identify and secure new business opportunities.
With corporate support, actively develop local vendor relationships resulting in station, regional and companywide yield improvement while maintaining EFW service standards.
Ensure timely and accurate billing and posting of all transactions on a daily basis.
May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.
Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing that supports operational demands and business objectives.
Responsible for recruitment, retention, and development of operational staff.
Ensure safety methods and programs are implemented and maintained.
Compliance with company C-TPAT and TSA security procedures.
Other duties as assigned.