Leader, Field Quality, Americas

American Standard•Piscataway Township, NJ

13h•Hybrid

About The Position

At LIXIL, we are dedicated to making better homes a reality for everyone, everywhere, through pioneering water and housing technology solutions. We are home to world-leading brands like INAX, American Standard, GROHE, and TOSTEM, impacting over a billion people daily by transforming houses into homes. Our business strategy integrates an inclusive and empowering culture, entrepreneurial spirit, and a commitment to positively impacting the planet. LIXIL is undergoing a transformation driven by technological advances, evolving needs, new demographics, and shifting expectations, which we view as opportunities for progress. We invite individuals to join us on this challenging and inspiring journey to shape the future of living, offering a home for growth, imagination, creativity, talent, and ambition. As part of the manufacturing team, this role is crucial in creating kitchen and bath products. The individual will work hands-on with products, from raw materials to shipping, ensuring proper assembly and manufacturing for a consistently strong customer experience. Adherence to all safety protocols is essential for safe and efficient manufacturing operations.

Requirements

Bachelor’s degree in Engineering required.
10+ years previous experience as a Field/Plant or Quality Manager or applicable experience.
Strong Knowledge of SAP, Excel, Salesforce, Outlook.
Strong knowledge of plumbing and plumbing systems.
Must be a hands on individual who is innovative, adaptable, driven and collaborative.
Fluent English required, bilingual Spanish a plus.
Up to 50% travel as required.

Nice To Haves

Bilingual Spanish a plus

Responsibilities

Lead cross-functional teams to drive Warranty (COPQ) reduction projects following quality methodologies to engage top COPQ items to impact P&L/Warranty goals.
Perform thorough root cause analysis on product quality issues and field failures to implement permanent corrective actions.
Work alongside the team to conduct regular product inspections at distributors and major jobsites.
Ensure that all product defects and damages; destroy defective product or return to manufacturing plant for evaluation.
Direct contact with manufacturing, engineering and design personnel regarding product problems.
Provide individual evaluation of our field inspection team and provide training as required.
Provide technical expertise/training for Sales and Consumer Connections and distributor personnel.
Oversee the investigation of product problems on jobs of significant volume or complexity and recommend corrective measures.
Perform special investigations, audits and surveys on product as directed in support of the Product Warranty Allowance program.
Participate in conducting field tests, surveys, call backs, and inspections of product involved in insurance and legal claims.
Report on Key Performance Indicators (COPQ) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system.
Keep current with developing manufacturing and engineering trends that concern product quality.
Review and action on monthly reports concerning field data relating COPQ, product trends, SLA’s, metrics, improvement projects, etc.
Negotiate labor dollars/concerns that are fair and amicable for all parties.
Direct product inspection at our Distribution Centers (Groveport, Grand Prairie and Hutchins,), quality holds and rework projects in the most efficient manner and timely manner.