Lead Veterinary Technician Manager

Homestead Veterinary Hospital•Villa Ridge, MO

17d

About The Position

This is a working supervisory position responsible for the leadership of the technician medical team and overseeing part of practice management. In addition to general Veterinary Technician responsibilities, duties include, but are not limited to:

Requirements

A Licensed Veterinary Technician or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
A compassionate leader with a desire to teach others to create a well-rounded team.
Strong leadership, communication, and motivations skills.
Has the ability to direct, guide and assist a group of individuals.
The ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Ability to receive constructive feedback in a professional manner to maintain hospital efficiency.
Knowledgeable in veterinary medicine terminology, preventative care, surgical procedures, hospital flow, and how to run a veterinary hospital.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
A self-starter with the desire to continue to advance one’s knowledge and skillset
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
Strong client service skills including answering telephone calls in a polite and professional manner.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
A high work ethic and positive attitude team member.
Highly organized and possess computer skills.
Open availability with flexibility to change hours based on hospital’s needs.

Nice To Haves

Previous management or leadership experience is not required, but heavily preferred.
A special interest in sports medicine and lameness is highly desired, but all qualified applicants will be considered!

Responsibilities

Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Hire and onboard appropriate staff members that fit within the culture and the needs of the hospital.
Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Preparing employee work schedules, managing the office staff, and finding coverage where needed.
Ensure payroll is completed and submitted accurately and in a timely manner.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Establish inventory control system to assure adequate stocks of supplies are available.
Review best prices for all products purchased.
Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Accurately handling and recording controlled drugs.
Ensure accurate record keeping.
Facility maintenance and safety.
Conducting team meetings.
Provide direction for efficient workflow.
Reviewing revenue reporting.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
Ensuring that pet owners' complaints are promptly addressed and resolved.
Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
Promptly notifying the appropriate veterinary staff of emergency cases.
Perform other duties as assigned.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)