Lead Value Engineer - Consumer Packaged Goods (CPG) Industry

Celonis•New York, NY

7h•Hybrid

About The Position

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology, recognized as one of the world’s fastest-growing enterprise SaaS companies. They focus on advanced AI capabilities, specifically their Process Intelligence Graph, to convert data insights into immediate business actions, aiming to unlock global productivity and sustainability. The company is seeking a Lead Value Engineer specializing in the Consumer Packaged Goods (CPG) industry. This role requires an industry expert who can bridge technical process mining and AI-driven automation with strategic business outcomes. The Lead Value Engineer will act as an architect for critical SaaS adoption workstreams within major CPG accounts, translating complex operational data and predictive insights into clear value drivers. This individual will be a "go-to" execution expert within the CPG go-to-market organization, linking Celonis' Process Intelligence and AI capabilities to key outcomes specific to fast-moving consumer goods operations. Working in partnership with Celonis Sales Teams, the Lead Value Engineer will be fully responsible for the end-to-end value journey of customers, driving rapid Time-to-Value (TTV) and maximizing Customer Lifetime Value (CLTV). They will serve as a trusted advisor, helping customers achieve strategic goals, scale cloud software adoption, and realize significant ROI using the Celonis Process Intelligence Platform. The role involves collaborating with partners and Celonis Services to drive measurable business impact across various processes and accelerate enterprise-wide adoption of the SaaS platform, blending deep process and industry expertise with consulting skills, an AI-solution mindset, and strong analytical abilities.

Requirements

8+ years of relevant experience in Finance, Supply Chain, or Operations, ideally combining time at a CPG/FMCG company with Management Consulting, Sales Engineering, or driving digital/AI transformations.
Possess granular knowledge of the CPG value chain, specifically in areas such as Demand & Supply Planning, Logistics, Trade Promotions, or Consumer/Retail Operations.
Proven track record of managing the full customer lifecycle, with a demonstrated ability to land new accounts, expand footprint through strategic upselling, and drive long-term value to ensure high NRR, organic advocacy, and sustained SaaS growth.
Track record of identifying operational inefficiencies and driving them to resolution, understanding how to impact the P&L through process improvement, AI integration, and scalable technology deployment.
Good knowledge of Business Software/SaaS applications (e.g., SAP S/4HANA, Salesforce Consumer Goods Cloud, SAP IBP).
Experience presenting to and working with senior stakeholders, navigating complex internal structures and clearly communicating SaaS value and complex AI concepts to non-technical audiences.
Comfortable working with ambiguity, adapting to a rapidly evolving AI landscape, and setting own direction within an account team to achieve the best results.
Degree in Industrial/Business Engineering, Supply Chain Management, Informatics, Mathematics, or similar.

Nice To Haves

Experience with data visualization, SQL, Python, or deploying LLMs/AI models.

Responsibilities

Translate Strategy to Operations: Analyze the client’s strategic priorities (e.g., Omnichannel Growth, Margin Protection, Supply Chain Agility, and Sustainability) and map them to high-impact, AI-augmented Celonis use cases.
Target High-Impact Areas: Architect solutions that connect data across the value chain—moving beyond simple task automation to leveraging machine learning and process intelligence to optimize complex ecosystems like Demand Planning, Trade Promotions Management (TPM), Logistics, and Direct-to-Consumer (D2C) fulfillment.
Build the Business Case: Construct robust, data-backed business cases that articulate the financial impact and SaaS ROI of Process Intelligence (e.g., reducing Cost of Goods Sold, optimizing working capital, or improving OTIF delivery) to senior management.
Win Expansion: Build demos and business cases leveraging industry benchmarks, predictive modeling, and best practices in order to win new expansion opportunities and drive Annual Recurring Revenue (ARR) growth.
Assess Value: Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity, AI integration potential, and strategic SaaS roadmap to C-Level executives.
Drive Engagement Success: Lead the value workstream for pilots and implementations, ensuring the "digital twin" strategy and predictive AI models effectively monitor process health in fast-paced, high-volume retail environments.
Orchestrate Improvement: Guide customers on how to use Celonis to provide intelligent context to their AI agents, coordinating automated hand-offs and complex decision-making between systems and teams in Order-to-Cash, Source-to-Pay, and Plan-to-Produce.
Solve Systemic Challenges: Work cross-functionally to tackle difficult implementation hurdles, helping customers leverage AI and data to define standards for Retailer Compliance, master data governance, or supply network visibility.
Facilitate Workshops: Run business value workshops and use Celonis to identify, qualify, and quantify opportunities for intelligent process enhancement.
Initiate Change: Derive improvement measures in core business functions, initiate enterprise-wide change initiatives, and ensure sticky adoption of our platform features.
Present Results: Present results, realized value, and software utilization metrics to senior management and C-level executives.
Codify Best Practices: Turn our solutions into scalable SaaS assets, reusable AI models, and use cases for the broader Value Engineering team.
Mentor & Enable: Act as a senior resource for the team, helping junior engineers understand CPG terminology, seasonality nuances, and how to position AI capabilities to retail stakeholders.
Product Feedback: Serve as a bridge between the customer and our Product teams, providing specific feedback on how to enhance our platform's machine learning and generative AI features for the CPG vertical (e.g., specific requirements for Trade Spend visibility or SKU Rationalization).
Manage the Journey: Responsible for the end-to-end customer value journey: landing, expanding, driving adoption, and renewing—ultimately securing high Net Retention Rates (NRR).
Build Roadmaps: Build a strategic expansion roadmap for customers embedding the Celonis Process Intelligence Platform as a scalable, cloud-native transformation engine in their organization.
Drive Innovation: Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new AI-driven use cases and SaaS market demands.

Benefits

Base salary
Bonus/commission
Equity (Restricted Stock Units (RSUs) and merit-based refresh grants)
Health benefits
Dental benefits
Life insurance
401k
Paid time off
Parental leave (24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment)
Unlimited PTO (in applicable regions)
Generous PTO globally
Flexible hybrid work model
70-20-10 learning framework
Mentorship programs
Access to a dedicated learning platform
Subsidized Wellhub memberships
Mental health counseling
Dedicated "Wellness Weeks"
Paid time off to volunteer for community and environmental causes (Impact Days)
Inclusion Think Tank
Annual Inclusion Days