Lead User Experience Researcher and Designer

Boeing • North Charleston, SC

23h

About The Position

The Boeing Company is seeking a Lead User Experience Researcher and Designer to join the team. The Lead User Experience Researcher and Designer develops and leads enterprise-level strategies to ensure effective, usable, and satisfying user experiences with information technology solutions. This role involves conducting advanced user research, defining usability standards, and overseeing user-centered design processes for complex projects. The position requires diagnosing and resolving highly complex usability issues, refining designs, and recommending improvements to enhance user interaction and satisfaction. A key focus includes designing for Human-AI Interaction, incorporating Explainable AI (XAI) patterns, applying Service Design principles, crafting engaging People Analytics and Conversational AI experiences, and developing personas to optimize employee experiences across HR processes and systems. This position allows the selected candidate to be based out of one of the following: Seattle, WA; Berkeley, MO; Hazelwood, MO; Chicago, IL, or North Charleston, SC.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Computer Science, or related field
• Experience in user experience research and design, preferably in complex or enterprise environments
• Experience designing for Human-AI Interaction and Conversational AI
• Experience in persona development, particularly for HR and employee-focused systems
• Proven capability to lead user-centered design projects and teams
• Strong analytical and problem-solving skills with experience in usability evaluation techniques

Nice To Haves

• Master’s degree in a related field
• Certifications such as Certified Usability Analyst (CUA), UX Certification, or similar credentials
• Experience working in aerospace, defense, or highly regulated industries
• Experience with AI-driven products and services, particularly in Human-AI interaction design
• Experience designing employee experience solutions within HR domains
• Experience in leading UX initiatives at an enterprise scale

Responsibilities

• Leads the development and execution of user experience strategies aligned with business goals
• Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows
• Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders
• Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives
• Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods
• Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns
• Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints
• Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric
• Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems
• Analyzes usability data, diagnoses issues, and recommends design refinements or changes
• Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle
• Mentors and guides UX team members and stakeholders on best practices and methodologies
• Advocates for customer focus and continuous improvement in user experience quality and safety

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
• Pay is based upon candidate experience and qualifications, as well as market and business considerations.
• Summary pay range: $162,350 - $234,600
• This position offers relocation based on candidate eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level