User Experience Designer

AppFolio • Santa Barbara, CA

6h • $104,000 - $130,000

About The Position

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. We love where we work, and you can, too. Conversations are at the heart of how our customers run their businesses. Property managers spend much of their time communicating with prospects— answering questions, scheduling showings, and building trust. The UX Designer for our Agentic AI Leasing product will design intuitive, business-focused, cross-channel (voice, text, web) experiences that optimize our customers’ sales funnel, creating space for property managers to focus on the connections that matter most. The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working on a small scrum team alongside Software Engineers, QA Engineers, and Product Managers to build innovative AI-driven solutions.

Requirements

• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
• Experience with a variety of UX deliverables (customer journeys, wireframes, user flows, mockups, prototypes, etc.), paired with a keen sense of when to choose the right tool(s) to communicate the design
• A portfolio of software design that demonstrates your design process, skills and creativity
• Experience conducting user research, distilling data to insights, and using insights to inform the product experience
• Excellent communication, collaboration, and problem-solving skills
• Minimum of 2 years of experience in user experience design

Nice To Haves

• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Previous experience with agentic AI is highly desired

Responsibilities

• Lead the design of agentic AI experiences in the leasing domain, ensuring conversational flows feel intuitive and aligned with business and customer needs
• Collaborate with your Product Management partner on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA, and product in LeanUX-inspired activities such as design studios and story mapping
• Ongoing, close collaboration with team members during each sprint, including impromptu discussions, brainstorming, pairing, and conversation thread reviews
• Support the team as needed with wireframes, flow diagrams, and mock-ups to efficiently communicate and validate design ideas
• Facilitate user research to validate ideas and prototypes, and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns from our design system and participation in weekly Design Crits with the Leasing UX team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed