Lead Training Technician, EST (FT)

LEARN Behavioral • Newton, NJ

38d

About The Position

Join the LEARN Behavioral Clinical Development team as a Lead Training Technician!
The Lead Training Technician is responsible for supporting day to day operations within the training department, supporting trainers with the delivery of training content, and for directly providing training services as needed. Lead Training Technician works closely with Training Managers to support the development of the Training Technicians.

Requirements

• Written and Verbal Communication Proficiency
• Customer/Client Relationship Focused
• Ability to manage complex data and maintain accuracy
• Self-starter, able to work independently
• Technical Proficiency in Microsoft 365, ZenDesk, and Monday.com
• Willing to work with diverse individuals at all levels of the process (Behavior Technicians, Proctors, Trainers, Clinical Directors)
• Thrive in a fast-paced environment
• Adaptable to change
• Positive approach to daily routine
• Bachelor’s Degree required
• A minimum of two years ABA Clinical experience

Responsibilities

• Implement behavior technician training as assigned by manager.
• Monitor data integrity in staff databases.
• Support day to day training operations.
• Provide mentorship to trainers as assigned by manager.
• Sort inquiries and respond to customer service requests received via ZenDesk.
• Resolve daily and routine issues as well as exercise appropriate judgement for escalation of issues.
• Effectively prioritize routine and non-routine work assignments to ensure goals and timelines are achieved.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees