Training Lead

OneMCI•Wichita, KS

9h•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Training Lead is responsible for the full learning strategy and delivery experience, ensuring that Specialists receive the instruction, support, and resources needed to develop the skills, knowledge, and confidence required to perform successfully in their roles. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

3 years in training, facilitation, or instructional design.
Strong presentation and adult-learning facilitation skills.
Experience developing curriculum, lesson plans, or e-learning content.
Ability to assess training effectiveness using performance data.
Strong organizational and stakeholder management skills.
Proficiency with LMS platforms and content development tools.

Nice To Haves

Instructional Design certification (ATD, CPTD, etc.).
Experience with blended learning programs.
Exposure to change management or new-hire ramp strategies.

Responsibilities

Leads comprehensive onboarding programs for new hires, ensuring each agent is equipped with the foundational knowledge, skills, and confidence needed to begin handling customer interactions effectively.
Facilitates a variety of training formats including in‑person sessions, virtual classrooms, and self‑paced learning modules to support different learning styles and ensure consistent knowledge transfer across a group of approximately 50 agents.
Designs, leads, or supports ad‑hoc and refresher training sessions, addressing emerging needs, product updates, policy changes, and areas where additional reinforcement is required to maintain high performance standards.
Partners closely with the Quality team to identify knowledge gaps or recurring errors, and develops targeted training interventions that improve accuracy, compliance, and customer experience outcomes.
Ensures all Specialists have access to accurate, up‑to-date documentation, tools, and learning resources, enabling them to perform confidently and remain aligned with evolving business requirements.
Maintains, updates, and enhances training materials including lesson plans, slide decks, guides, and digital assets ensuring all content remains current, engaging, and aligned with operational changes.
Measures training effectiveness through assessments, feedback, performance trends, and post‑training evaluations, using data to refine learning programs and improve overall impact.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.