Lead to Cash PMO, Senior Analyst / Manager

Salesforce•Indianapolis, IN

22d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Global Business Growth and Automation organization, under the Office of the COO, is seeking an experienced Program Manager and Senior Analyst to join our internal Lead to Cash (L2C) Program Management Office to help execute on program deliverables for our most transformative company initiatives. The Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Salesforce’s L2C strategic initiatives. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization. The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will be responsible for oversight and ownership of business readiness and activation within the overall program and operate as part of a larger core team dedicated to the successful delivery of our enterprise operating plan initiatives and lead to cash transformation roadmaps. As part of a high-impact team, the Senior Analyst will manage key phases of the company's strategic programs. The responsibilities of this role encompass program and project management, user acceptance testing, and stakeholder communication and reporting. This individual will work closely with technical program managers, business subject matter experts, product development, and change management teams to drive transformation in process, policy, data, and technology, with a consistent focus on continuous improvement. This role requires a proactive highly organized individual with meticulous attention to detail and the capacity to effectively manage multiple competing priorities. The ideal candidate will be comfortable collaborating across various teams, possessing excellent written and verbal communication skills. A proven track record of problem-solving, including the ability to proactively identify risks and drive their resolution, is essential. Success in this position necessitates thriving in a fast-paced, agile environment and demonstrating flexibility and adaptability to change. This is an office-flexible role. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

Requirements

3-5+ years experience of complex Project/Program management, Salesforce Business Analyst (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.
Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
Demonstrated understanding of the Salesforce platform, including its capabilities and potential for solving business challenges.
Strong data analysis skills, including proficiency in Salesforce Reports and Dashboards.
Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
Ability to assess situations and make decisions in a systematic and decisive manner.
Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
Ability to articulate ideas clearly and succinctly in a variety of settings and styles.
Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment.
Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.
Ability to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achieved.
Accountability – assumes ownership for achieving personal and team goals.

Nice To Haves

Experience with Salesforce a plus
Experience with Project Management tools a plus
PMP preferred

Responsibilities

Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success
Leverage data insights to propose project execution strategies and measure results
Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence
Spearhead UAT business planning and execution, including reviewing QA, writing test scripts, coordinating with end-users, and obtaining user acceptance sign-off.
Collaborate with project stakeholders, IT, and System Administrators to plan and prepare for Go-Live and subsequent support.