Lead, Ticket Sales and Service

Arizona State University•Tempe, AZ

15h•$65,000•Onsite

About The Position

The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and result-driven sales candidates to serve as the Ticket Sales Team Lead. The primary responsibility of this role is to drive new season ticket and group ticket sales across Sun Devil Athletics while providing leadership and support to the sales team member in executing outbound and inbound sales initiatives. This position plays a key role in prospecting, pipeline management, and closing new business with individuals, local businesses, groups, and organizations while supporting department goals in adherence with NCAA, conference, Arizona Board of Regents, University, and Sun Devil Athletics policies.

Requirements

Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Bachelor’s degree in Business or closely related field with two (2) years of related sales experience; OR equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Bachelor’s degree in Business or closely related field with two (2) years of related sales experience within Sun Devil Athletics
Preferred applicants include current employees of Arizona State University, Northern Arizona University, or the University of Arizona. Applicants must confirm their current employment status with one of these institutions in their cover letter
Experience in using Microsoft Office products (Word, Excel, Access and Outlook)
Demonstrated knowledge of CRM systems, specifically SalesForce
Demonstrated knowledge of the practices, methods and techniques of sales and up selling
Demonstrated knowledge of ASU athletic programs
Demonstrated knowledge of the standards and techniques of customer service
Experience in effectively communicating ticket program benefits to close a sale
Experience in developing and nurturing network of sales leads and prospects
Experience in delivering sales presentation to various audiences
Experience in meeting established sales quotas and/or promotional objectives
Evidence of effective communication skills
Experience in organizing and prioritizing tasks
Evidence of a positive attitude and great work ethic
Experience in working well within a team environment

Responsibilities

Generate new revenue through the sale of season tickets and group ticket packages across Sun Devil Athletics.
Serve as a sales leader within the ticket sales team by modeling strong sales behaviors, work ethic, and accountability.
Collaborate with ticket operations, marketing, analytics, and premium ticketing teams to support sales initiatives and optimize the customer purchase experience.
Assist with the planning and execution of departmental sales campaigns, product launches, and revenue-driving initiatives.
Develop and manage a robust sales pipeline, consistently meeting or exceeding established new sales and revenue goals.
Identify opportunities to grow group sales through community outreach, theme nights, and targeted sales initiatives.
Provide professional, solutions-oriented service to prospective buyers throughout the sales process.
Perform assigned game day responsibilities including prospect engagement, seat visits, sales activations, and special events designed to support new ticket sales.
Represent Sun Devil Athletics with a positive, professional, and enthusiastic demeanor at all times.
Accurately document all sales activity, prospect interactions, and pipeline updates using Salesforce and Archtics.
Maintain compliance with all NCAA, conference, University, and departmental rules and regulations.
Perform additional responsibilities as assigned by department leadership