Lead Teller

KeyBank•Anchorage, AK

3h•Onsite

About The Position

As a Lead Teller at KeyBank, you will serve as a problem solver, trusted advisor, and partner within the KeyBank communities. This role involves identifying and resolving client servicing issues, troubleshooting complex problems, and enhancing client relationships through distinctive quality service in the branch. Lead Tellers are expected to uncover financial needs and transition clients to a banker for deeper financial wellness conversations. They also observe and coach other Tellers to improve client experience and operational effectiveness. Key responsibilities include day-to-day Teller scheduling, managing staffing issues, and ensuring branch compliance with regulatory, security, and internal audit controls. The position emphasizes helping clients achieve their financial goals and feeling supported by the bank.

Requirements

High School Diploma, GED, or equivalent business experience.
3+ years Demonstrated superior client relationship skills.
3+ years Experienced in cash handling.
Working knowledge of PC with Windows based applications and calculator.
Demonstrated ability to lead, motivate, and foster teamwork.
Demonstrated organizational skills while managing multiple tasks.
Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
Excellent time management skills.
Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service.
Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
Helping clients achieve their financial goals through education and the use of financial tools.

Nice To Haves

Notary License

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
Acts as a resource to identify and resolve more complex client servicing issues.
Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
Attends and participates in in-person morning huddles and end-of-day debriefs.
Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
Supports the Branch Manager in onboarding and training new Tellers to the team.
Work on Saturdays as directed by management.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.