Lead Teller

Fremont Bancorporation•Livermore, CA

1d•Onsite

About The Position

Fremont Bank is seeking a strategic, hands-on professional to join and help advance their Retail Banking team. This role offers a high-impact opportunity to contribute to a mission-driven organization focused on excellence, community service, and strong client relationships. The bank, founded in 1964, is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace. Fremont Bank emphasizes a people-first culture, deep community involvement, and a mission-driven workplace. The Lead Teller, under the direction of branch management, will perform a variety of duties related to cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The position requires ensuring client satisfaction by adhering to Fremont Bank’s customer service standards. The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed, possess knowledge of sales, customer service, and cash handling, be a self-starter, efficient in time management, and maintain a professional appearance. Flexibility in scheduling and availability to work weekends are also required.

Requirements

Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.
Previous cash handling experience.
Sales and customer service experience in a customer-faced environment.
Willingness to perform telemarketing duties as assigned.
Excellent verbal and written communication skills.
A professional appearance is required.
Experience working in a Windows-based computer environment, working knowledge of Microsoft Office.
High School Diploma or GED required.

Nice To Haves

2 years of banking experience or equivalent preferred.
College degree preferred.

Responsibilities

Perform all teller transactions.
Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.
Explain bank policies and procedures.
Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients.
Meet assigned sales and referral objectives.
Conduct telemarketing and follow-up sales duties when assigned by management.
Understand and be able to accurately communicate deposit products.
Follow bank policies and procedures.
Reconcile cash and all other transactions each day.
Responsible for compliance with applicable Federal Banking Regulations.
Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits.
Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes.
Accountable for staying current on business-related activities in other areas of the Bank.
Maintain a flexible schedule, including working weekends.
Perform other duties and projects as assigned.