Lead Technology Business Systems Consultant

Wells Fargo & Company • Raleigh, NC

20h

About The Position

About this role: Wells Fargo is seeking a Lead Technology Business Systems Consultant in Cybersecurity supporting the Platform Organization. Learn more about career areas and business divisions at wellsfargojobs.com The individual will be part of a team of professionals aligned locally across the end-to-end service management organization. They will also work closely with their peers to ensure adherence to Service Management Cybersecurity policies and procedures. This individual must work well with an on demand rapid-paced environment in addition to senior incident, change, problem management skills with the ability to communicate effectively to all levels of the organization, including the Cybersecurity Senior Leadership team. In this role, you will: Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams Act as a key participant in providing strategic business solutions to companywide technology initiatives Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions Lead project or systems documentation, and monitor and manage project schedules and deliverables Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems Ensure communication and information flow between business and technology teams

Requirements

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Service Management experience

Nice To Haves

• Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
• Prior experience designing and operationalizing ITIL methodologies and reporting analytics with special attention to detail
• ServiceNow detail knowledge, ITIL, ServiceDesk principles
• Experience building dashboards in tools like Sharepoint or PowerBI
• Strong understanding of agile and product management
• Strong understanding of ServiceNow
• Excellent written and oral communication skills with ability to clearly communicate results
• Develops an independent point of view and can lead through problem solving
• A BS/BA degree or higher preferred
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, SharePoint, & Teams, and other productivity. applications)

Responsibilities

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees