Lead Technician, Technology Support

UPS

1d•Onsite

About The Position

The Computer Facilities – Lead Technician is a senior technical role responsible for supporting, maintaining, and improving enterprise data center and computer room infrastructure. This position requires advanced hands-on expertise with server hardware, operating systems, networking, and physical infrastructure across multiple facilities. The Lead Technician plays a critical role in ensuring the reliability, accuracy, and compliance of computer facilities, while also serving as a technical mentor and subject-matter expert for the Technology Support Group (TSG).

Requirements

Minimum of 2 years of experience in one or more of the following: UPS technology support role Data center or computer facilities support Enterprise IT infrastructure support
One of the following: UPS corporate-recognized technical certification Associate degree in Information Technology, Computer Science, Electronics, or a related technology field
Strong working knowledge of: Windows Server and Linux operating systems Virtualization platforms (e.g., VMware, Hyper-V, or equivalent) Networking fundamentals (TCP/IP, VLANs, switching, routing) Structured cabling standards and best practices
Demonstrated ability to troubleshoot complex system and network issues.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Industry certifications such as: CompTIA A+, Network+, or Server+
Microsoft, Red Hat, or VMware certifications
BICSI, ETA, or other cabling/infrastructure certifications
Experience supporting data center environments, MDFs, and IDFs.
Familiarity with asset management, CMDBs, and SMC change management processes.
Strong documentation, organizational, and communication skills.
Proven ability to work independently and prioritize multiple tasks in a fast-paced environment.

Responsibilities

Perform advanced rack-and-stack, cabling, and physical installation of servers, network devices, and related infrastructure.
Deploy, configure, maintain, and troubleshoot Windows and Linux operating systems in both physical and virtualized environments.
Provide hands-on hardware maintenance including break/fix, component replacement, and lifecycle management.
Install, terminate, test, and troubleshoot fiber-optic and copper network cabling.
Support UPS systems and power-related infrastructure, ensuring uptime and compliance with safety and operational standards.
Conduct technical audits of Computer Rooms, MDFs, and IDFs, focusing on: Asset inventory accuracy Configuration verification Labeling and documentation compliance Adherence to organizational and industry standards
Maintain accurate, up-to-date documentation including diagrams, inventories, procedures, and configuration records.
Identify risks, gaps, and improvement opportunities and provide actionable recommendations.
Serve as a technical lead for TSG team members, providing guidance, training, and hands-on mentoring.
Promote knowledge sharing, standardization, and best practices across the team.
Assist with onboarding and skill development of new technicians.
Act as an escalation point for complex technical issues.
Safely lift and move equipment weighing up to 50 lbs.
Safely climb ladders up to two stories high when required.
Follow all safety, security, and access control policies within secured facilities.
Maintain a valid driver’s license and operate company vehicles as required.