Lead Technician, Repair Services (Houston, TX)

Lexicon Tech Solutions • Houston, TX

7d

About The Position

A Lead Technician is responsible for supervising and overseeing a team of technicians and supporting them in the delivery of technical services. Your specific duties and responsibilities may vary depending on the day-to-day business needs of Lexicon. Core Responsibilities Supervising and mentoring technicians: As a Lead Technician, you would be responsible for supervising a team of technicians, providing guidance, coaching, and mentoring to help them perform their duties effectively. Troubleshooting technical issues: You would be responsible for identifying and resolving technical issues that arise within your team or department, and providing guidance and support to your team to ensure that issues are resolved quickly and efficiently. Developing and implementing technical processes and procedures: You would be responsible for helping to create and implement processes and procedures to ensure that technical services are delivered efficiently and effectively, and that quality standards are met. Managing projects: As a senior technician lead, you may be responsible for managing technical projects, including prioritizing, coordinating, and overseeing the work of your team to ensure that projects are completed on time and within budget. Collaborating with other teams: You would be responsible for working collaboratively with other teams and departments within Lexicon, to ensure that technical services are integrated and aligned with the broader goals of the organization. Lead and train the team to ensure KPI’s are met. Ensuring attendance of employees to include breaks. Distribute work amongst team(s) Certify job performance is maintained within team(s) Troubleshooting network problems and individual user hardware or software problems Setting up or repairing computer hardware and other associated devices and Chromebooks Must be able to QC devices and uphold QC standards

Requirements

• Excellent written and verbal communication skills
• Attention to detail
• Strong problem-solving skills
• Time management and organizational skills
• Experience as a computer technician or in a similar IT role is typically required
• Ability to diagnose and resolve complex technical issues is crucial

Responsibilities

• Supervising and mentoring technicians
• Troubleshooting technical issues
• Developing and implementing technical processes and procedures
• Managing projects
• Collaborating with other teams
• Lead and train the team to ensure KPI’s are met
• Ensuring attendance of employees to include breaks
• Distribute work amongst team(s)
• Certify job performance is maintained within team(s)
• Troubleshooting network problems and individual user hardware or software problems
• Setting up or repairing computer hardware and other associated devices and Chromebooks
• QC devices and uphold QC standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed