Lead Technician, Repair Services (LA)

Lexicon Tech Solutions • Vernon, CA

6d

About The Position

A Lead Technician is responsible for supervising and overseeing a team of technicians and supporting them in the delivery of technical services. Your specific duties and responsibilities may vary depending on the day-to-day business needs of Lexicon.

Requirements

• Excellent written and verbal communication skills
• Attention to detail
• Strong problem-solving skills
• Time management and organizational skills
• Experience as a computer technician or in a similar IT role is typically required
• Ability to diagnose and resolve complex technical issues is crucial
• Responsible for performing and problem solving, lifting up to 50 lbs. as needed.
• Must be able to see, hear, talk, touch, reach, bend, stoop, sit, stand, and/or walk.
• Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Responsibilities

• Supervising and mentoring technicians
• Troubleshooting technical issues
• Developing and implementing technical processes and procedures
• Managing projects
• Collaborating with other teams
• Lead and train the team to ensure KPI’s are met
• Ensuring attendance of employees to include breaks
• Distribute work amongst team(s)
• Certify job performance is maintained within team(s)
• Troubleshooting network problems and individual user hardware or software problems
• Setting up or repairing computer hardware and other associated devices and Chromebooks
• Must be able to QC devices and uphold QC standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed