Lead Repair Technician
About The Position
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary: The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.
Requirements
- Experience as a computer technician, A+ certified preferred
- The ability to diagnose and resolve complex hardware component issues
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong analytical and problem-solving skills
- Effective time management and organizational skills, the ability to prioritize tasks
Responsibilities
- Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
- Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
- Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
- Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
- Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
- Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
- Oversee day to day production and achievement of key performance indicators (KPIs).
- Provide repair technicians performance-based feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
