Lead Repair Technician

CDW • Houston, TX

3d • $21 - $25

About The Position

The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.

Requirements

• Experience as a computer technician, A+ certified preferred
• The ability to diagnose and resolve complex hardware component issues
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Effective time management and organizational skills, the ability to prioritize tasks

Responsibilities

• Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
• Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
• Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
• Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
• Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
• Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
• Oversee day to day production and achievement of key performance indicators (KPIs).
• Provide repair technicians performance-based feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees