Lead Technical Trainer, Partners

LogicMonitor•Austin, TX

1d•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! As the Lead Technical Trainer, Partners you will empower LogicMonitor’s service delivery partners to deliver high-quality professional services on our behalf, including implementations, customizations, and ongoing application of the LogicMonitor platform. You’ll design, deliver, and continuously improve training programs that certify partners to operate at LogicMonitor’s standards of excellence. This role sits at the intersection of enablement, professional services, and partner success working closely with the Strategic Partner Success Lead and Partner Solutions Engineer to ensure each partner is confident, capable, and customer-ready. You will play a critical role in scaling LogicMonitor’s ecosystem by building a strong network of certified, technically proficient partners who can extend LogicMonitor’s reach globally.

Requirements

Bachelor’s degree in Computer Science, Education, IT, or a related field, or equivalent professional experience
6+ years of experience in technical training, partner enablement, or professional services delivery within SaaS, IT operations, or cloud infrastructure environments
Strong grasp of APIs, automation, and software integration in SaaS or enterprise environments.
Strong technical understanding of IT infrastructure, monitoring, and observability platforms (LogicMonitor experience preferred)
Proven experience delivering instructor-led and virtual technical training
Excellent communication and facilitation skills with the ability to engage diverse audiences across technical levels and geographies
Proficiency using AI tools to enhance training experiences & operations
Ability to travel up to 50% for in-person training sessions, partner workshops, and certification events

Responsibilities

Design, develop, and deliver scalable training programs for professional services partners
Facilitate workshops, hands-on labs, and scenario-based learning experiences on the LM platform, implementation methodology, configuration standards, customization best practices, real-world deployments and optimization challenges
Build & maintain modular, reusable training assets including guides, lab exercises, assessments, and simulations tailored for partner delivery
Translate complex observability and AIOps concepts into clear, practical learning content for both technical and functional audiences
Partner with Strategic Partner Success Lead, Partner Solutions Engineer, and internal SMEs to develop partner onboarding journeys and ongoing education initiatives
Serve as a trusted advisor and technical mentor to partner trainers, consultants, and delivery teams
Track and report on training participation, certification progress, and success outcomes
Support partner audits, certification renewals, and ongoing competency assessments
Use AI to accelerate & enhance content development, training delivery, and program management, and continually enhance training effectiveness
Design and maintain hands-on labs, demos, and code samples leveraging APIs, SDKs, and automation frameworks.
Write scripts, integrations, and sample applications (Groovy, PowerShell, Python, Java, etc.) to simulate real-world customer use cases.
Contribute to reusable technical assets beyond training (e.g., developer enablement resources, GitHub repositories).