Lead Technical Security Analyst (Global Security)

RBC

12h

About The Position

As the Lead Technical Security Analyst, you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management team, with a focus on passwordless authentication ( Secret Double Octopus), RSA Token, and Microsoft Entra ID. You will be responsible for the day-to-day incident response, knowledge management, coordinating & reporting on various key IAM controls, and assisting on automating existing manual processes, while partnering with architecture, security, and other application teams. Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.

Requirements

• 5+ years’ experience in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms
• Direct experience supporting passwordless or strong MFA solutions (e.g., RSA Token, Secret Double Octopus, Entra ID)
• Strong knowledge of IAM concepts such as identity lifecycle, RBAC, least privilege, and SSO
• Proven experience supporting Microsoft Entra ID, RSA Token and Active Directory in an enterprise environment
• Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau
• Strong troubleshooting skills across web, mobile, and endpoint environments
• Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting
• Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills
• Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously
• Experience working in ITIL processes - incident, problem, and change management processes
• Experience in providing reporting solutions with the ability to work independently as well as within a team environment

Nice To Haves

• Hands‑on experience with specific passwordless vendors (e.g., Secret Double Octopus, Beyond Identity) in production environments
• Experience with identity governance tools (e.g., SailPoint)
• Background in data analysis or dashboarding (e.g., Power BI, Tableau, SQL) for IAM metrics and service health reporting
• Relevant certifications: CISSP, CISM, CIAM, vendor‑specific IAM/passwordless certifications, or cloud security certifications
• Experience with data science methodologies

Responsibilities

• Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on passwordless authentication (e.g., Secret Double Octopus), RSA Token, and Microsoft Entra ID
• Act as subject matter expert for passwordless journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels
• Monitor, triage, and resolve incidents while looking into innovative ways to solve & troubleshoot existing problem, including on‑call participation for production issues impacting login and access
• Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures
• Continuously identify potential issues, conflicts, and risks
• Create and maintain dashboard, knowledgebase and service catalog of supported items on an ongoing basis
• Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met
• Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries
• Analyze usage metrics and feedback to optimize user experience and adoption of passwordless authentication
• Mentor junior analysts and provide technical guidance on IAM tools and support processes
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables
• Establish strong working relationships within the team and across business units & platforms to build influence and impact with key business partners

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed