Lead Specialist- Account Reconciliations (ARP)

KeyBank•Brooklyn, OH

9h•$19 - $25•Hybrid

About The Position

Are you looking for a career in the operational side of banking? Do you excel at electronic data entry? Do you have great attention to detail? Then, this is the job for you! Account Reconcilement Operations provides statement and accurate check disbursement reporting, in conjunction with fraud prevention services to many of KeyBank’s largest corporate clients, from all market segments. This team supports over 6K corporate client accounts, acting as back-office detectives, treasury partners, and other internal departments, as part of our Positive Pay fraud prevention service. ARP associates also provide detailed reporting for the state of New York's Department of Health and the Department of Agriculture. In addition, this team processes uniquely cycled DDA statement requests for all KeyBank clients requiring this output. The ARP Lead Specialist can perform all the essential job functions within ARP operations at a mastery level. Each ARP associate has a client base of over 600 corporate client accounts, providing these clients with accurate check disbursement reporting at the level of detail, frequency, and in the media required to effectively and efficiently manage their AP programs. To meet SLA's, the first five business days of each month require mandatory attendance.

Requirements

High School diploma or equivalent required; College degree preferred
Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
Minimum 1 year of relevant experience required
Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
Comfortable navigating multiple computer systems and applications
Excellent time management, prioritization, and organizational skills
Ability to work under pressure and meet deadlines
Analytical, research, and problem resolution skills
Quick learner who is not afraid to ask questions
Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

Responsibilities

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development.
Roles at this level are responsible for moderate operational and/or administrative work
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor
Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individuals at this level are expected to use some independence of thought but refer more complex problems to supervisors or other experts
Contributes to workflow or process change and redesign and forms a strong basic understanding of the specific product or process
Establishes a comfort level and good rapport with corporate clients and other internal lines of business
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision
Other duties as assigned