Lead Servicing Officer/Servicing Officer - Income Property Group, Real Estate

KeyBank•Denver, CO

7d•$46,000 - $85,000•Hybrid

About The Position

Job Summary: Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Income Property Group (IPG) Real Estate Line of Business. Primary servicing functions are for non-owner occupied interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the IPG teams. Client segment focus is local and regional private developers and some public companies. Independently manage all pre-closing, pre-boarding review of documents and due diligence. Responsible for providing superior client service and expertise to both internal and external clients related to loan administration with ability to juggle multiple projects and levels of complexity. Strength and experience also required for problem solving and loan system processing, including loan boarding, maintenance, and data integrity.

Requirements

Strong knowledge of financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases
Strong solution-oriented and problem-solving skills
Familiarity with multi-bank loan participations and syndications
Aptitude for analysis, systems and mathematics
Familiarity with Commercial Loan Systems and Deposit Systems
Understanding of commercial lending concepts
Proficiency in commercial loan documentation and closing
Excellent problem-solving and decision-making skills
Strong interpersonal, written, and verbal communication
Effective planning and organizational abilities; high attention to detail
Ability to manage multiple tasks in a high-volume environment
PC proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
Familiarity with commercial banking systems (LoanIQ, SalesForce, LaserPro, DocuSign, BOS)
Deliver distinctive personalized service to external and internal clients
Accountability
Keeps promises and honors commitments.
Accepts responsibility for mistakes and failures and learns from them.
Demonstrates open, honest communication.
Business Acumen
Be knowledgeable about the financial services industry and Key’s competition.
Understand the value proposition of the business and how it contributes to Key’s business strategy.
Understand and apply Key’s risk management philosophy in day-to-day interactions.
Client Focus
Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.
Actively listens to internal/external client feedback and delivers appropriate solutions.
Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
Develop Self, Staff & Others
Take ownership of your personal development plan and seek opportunities to further develop your skill set.
Proactively share your knowledge to help others develop and to improve the performance of the team.
Drive for Results
Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.
Demonstrates personal accountability for achieving results within established timelines and budget parameters.
Pursues work with energy, drive and focus.
Effective Collaboration
Identifies and involves the right stakeholders to make decisions and maximize results.
Readily shares information, knowledge, best practices, and ideas with teammates.
Leverages opportunities and capabilities across the team to accomplish goals.
Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
Lead Change
Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset.
Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
Understand the boundaries of your decision making and escalate decisions appropriately.
Managerial Courage
Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.
Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.
Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
Manage Vision and Purpose
Demonstrate passion for improving business results.
Understand how your role fits into the vision of the department and the organization.
Apply an understanding of the department’s vision and purpose to your prioritize work.

Nice To Haves

Knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
Familiarity with multi-bank loan participations and syndications
Familiarity with Commercial Loan Systems and Deposit Systems

Responsibilities

Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures.
Proven ability to prioritize and handle multiple tasks in a high-volume environment
Provides backup for all aspects of servicing for team members.
Provides expertise and assists RM and Closer in pre-closing process by review loan documents, evaluation of funding requirements and attending closing meetings
Establishes and maintains servicing files including collateral release document preparation and monitoring.
Identifies exceptions and obtains appropriate approvals as necessary
Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance and holdbacks
Initiates financial and collateral transactions based on customer request or loan document provisions
Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction
Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
Clearly and immediately communicates problems/issues to Manager and/or RM
Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off-balance sheet transitions.
Provides expertise to RMs on system requirements and project status.
Proactively identifies and assists in resolving issues affecting client service and risk management
Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
Active participation in and leading projects as needed
Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.