Lead Services Specialist 2- Customer order and fulfillment

GE Vernova

1d • Remote

About The Position

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Nice To Haves

• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

Responsibilities

• Facilitate order management - process order intake, input into internal systems.
• Connect to customer portals and systems.
• May support forecasting, billing and collection activities.
• Key contact for customer inquiries, customer complaint (issue) resolution process.
• Work with operations to understand and communicate commits and status to customers.
• Aviation only: May also engage in sales activities for assigned customers.
• Developing conceptual knowledge of professional discipline.
• May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience.
• Understands how work of own team contributes to the area.
• Resolves issues using established procedures.
• Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues.
• For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
• Exchanges technical information, asks questions and checks for understanding.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level