Order Fulfillment Specialist

Morris Group, Inc. • Windsor, CT

5h

About The Position

The Order Fulfillment Specialist plays a key role in managing capital equipment sales from order execution through delivery and installation. This position is responsible for coordinating with customers, vendors, and internal departments to ensure all contractual obligations are met, risks are identified and addressed, and project timelines are maintained. The specialist oversees procurement, invoicing, and compliance activities while maintaining accurate project records and upholding company policies.
Success in this role requires strong communication skills, attention to detail, and the ability to build productive relationships across the organization and with external partners.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience, preferred.
• 2 years of experience in order fulfillment and accounting, or 3 years in a related business field, preferred.
• Intermediate to advanced proficiency in Microsoft Office Suite required.
• Strong analytical skills with the ability to apply mathematics to solve problems.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Excellent interpersonal skills with the ability to establish and maintain effective working relationships across teams, vendors, and customers.
• Strong written and verbal communication, listening, organizational, and time management skills required.
• Awareness and understanding of contract policies.

Nice To Haves

• Background in accounting, project management, and/or order fulfillment preferred.
• Experience working in an ERP system such as Microsoft Dynamics 365 (D365) preferred

Responsibilities

• Maintain a customer-first mindset in all daily activities to ensure a positive customer experience.
• Identify and manage risks related to delivery deadlines, payment terms, and potential contract issues.
• Maintain a comprehensive project file for each sale, including customer purchase orders, correspondence, vendor purchase orders, amendments, changes/deviations, clarifications, and payment schedules.
• Manage project schedules to meet projected delivery dates while ensuring customer commitments are fulfilled.
• Procure machines and accessories, managing associated payments and deadlines.
• Ensure all capital equipment purchases comply with legal requirements.
• Generate and issue customer invoices in a timely and accurate manner, ensuring compliance with the terms of the sale.
• Process vendor invoices in accordance with purchase orders and submit them to Accounts Payable promptly to ensure timely vendor payments.
• Communicate project status with customers, vendors, sales personnel, and internal departments.
• Develop and maintain strong relationships with primary machine tool vendors and third-party suppliers.
• Take ownership of issues by coordinating with relevant departments to resolve problems and ensure customer satisfaction.
• Ensure adherence to all company policies, procedures, and business ethics codes.
• Stay informed about industry trends and the company’s product lines by attending relevant meetings, seminars, and training sessions.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees