Lead Services Specialist 1 - Customer Order and Fulfillment

GE Aerospace • Lynn, MA

18h • Hybrid

About The Position

The J85 Captain's of Industry (COI) Customer Order & Fulfillment Specialist will be responsible for establishing and maintaining a process that captures and measures key performance indicators (KPI’s) for material fulfillment, and operational information related to the management of a customer program. This Customer Account Manager (CAM) role will also be responsible for the direct management of sales, support, and relationships with assigned customer and fleet end users. In this role, you will integrate customer needs into the company’s business processes and objectives across the organization. In addition, you will manage complex issues, be involved in long-term planning, contribute to the sales, overall support, and strategy for assigned products and customer accounts. Job Title Lead Services Specialist 1 – Customer Order & Fulfillment (J85 COI) Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We combine innovative technology with a relentless focus on Safety, Quality, Delivery, and Cost to power the future of flight—today, tomorrow, and the future. Site, Business, OR Functional Area Overview Based at our Lynn, MA site, the J85 Captains of Industry (COI) team supports U.S. and allied customers with parts, services, and sustainment solutions. The Customer Order & Fulfillment function partners with Supply Chain, Sourcing, Programs, and Finance to deliver predictable material availability, responsive order execution, and high customer satisfaction across the J85 fleet. Role Overview The Lead Services Specialist (Customer Account Manager) is accountable for establishing and running the end-to-end Order-Thru-Remittance (OTR) process for assigned J85 customers, integrating customer needs into GE Aerospace business objectives. You will manage sales order flow, material fulfillment KPIs, contractual and export considerations, and cross-functional issue resolution. You will serve as the primary interface for assigned customers, driving on-time delivery, backlog reduction, and overall customer satisfaction.

Requirements

• Bachelor’s degree from an accredited university or college; or high school diploma/GED with at least 4 years of experience in customer service, logistics, sales, or supply chain management (materials planning, fulfillment, or shop operations)
• Ability to work in a hybrid model with on-site presence in Lynn, MA greater than 50% of the time (or as business requires)

Nice To Haves

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills
• Customer-focused mindset with a bias for action and continuous improvement

Responsibilities

• Lead the OTR process for assigned customers, establishing, monitoring, and improving KPIs for material fulfillment and operational performance
• Serve as the primary contact for new parts, inside sales, and total support; ensure both customer and GE objectives are met
• Manage financial, contractual, export-control, and legal elements of orders within GE systems; ensure policy compliance
• Partner with customers to determine appropriate product/service solutions and forecast demand; conduct provisioning and program reviews
• Act as the point person for spare parts procurement and prioritization; collaborate with Sourcing and Supply Chain to resolve constraints
• Respond promptly to inquiries regarding orders, acknowledgements, PO amendments, and alteration notifications; communicate status and changes
• Maintain complete and current knowledge of product status, OTR progress, and future customer needs; identify trends and unusual order practices
• Coordinate cross-functional teams to resolve technical and business issues in the balanced interest of GE and the customer
• Build preference and loyalty for GE by ensuring high customer satisfaction and predictable delivery performance
• Drive COI standard work and support projects that remove burden from the team and improve predictability
• Reduction of J85 MRO constraints; clear prioritization signals to Sourcing on critical items
• Reduction of GE-sourced aged backorders through strategic shop-visit forecasting
• Support across the OOPS population from demand creation through delivery
• Facilitation of GE COI standard work and projects to improve predictability
• Support for reconciliation activities, including metric tracking and results reporting
• Alignment with project teams on financials to increase predictability and accountability

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits includ tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees