Lead Services Specialist 2 - Services Learning Delivery

GE HealthCare

2d • $140,000 - $210,000

About The Position

The Clinical Applications Learning & Development Leader is a senior professional role accountable for the end-to-end onboarding experience and ongoing professional development of Clinical Application Specialists (CAS) across the United States and Canada, supporting Patient Care Solutions (PCS), Ultrasound (ULS), and Imaging (IMG). This role operates as a business-embedded learning leader responsible for accelerating readiness, strengthening professional capability, and improving retention through structured, scalable, and measurable learning programs. The position functions with a high degree of autonomy, influences across segments and senior leadership levels, and is accountable for delivering measurable outcomes—not simply learning activities. Clinical expertise is not required.

Requirements

• Bachelor’s degree in education, organizational development, business, healthcare administration, or related field.
• Minimum of 8 years of progressive experience in Learning & Development, onboarding, talent development, or capability-building roles.
• Demonstrated experience owning and scaling business-aligned onboarding and professional development programs.
• Strong written and verbal communication skills, with the ability to influence senior stakeholders.
• Proven program management expertise within a matrixed organization.
• Experience defining, tracking, and reporting learning KPIs tied to business outcomes.
• Familiarity with LMS platforms, learning analytics tools, and digital learning ecosystems.
• Strong knowledge of adult learning theory, instructional design principles, and blended learning strategy.
• Ability to travel 25%.

Nice To Haves

• Experience supporting field-based or customer-facing teams.
• Experience operating across multiple business segments.
• Demonstrated comfort evaluating, piloting, and adopting new learning technologies (e.g., digital authoring tools, virtual facilitation platforms, AI-enabled learning tools).
• Experience in healthcare or medical technology environments is a plus, but not required.

Responsibilities

• Own and continuously improve the general onboarding experience for new Clinical Application Specialists.
• Lead and facilitate onboarding sessions (virtual and in-person), ensuring consistency and alignment to defined readiness standards.
• Establish onboarding milestones and success criteria in partnership with segment leadership.
• Identify onboarding gaps and partner cross-functionally to implement sustainable solutions.
• Design and govern a structured, blended learning journey supporting ongoing professional growth and role maturity for Clinical Application Specialists.
• Integrate self-paced learning, instructor-led virtual sessions, and in-person programs delivered at the GE HealthCare Training Institute.
• Own the professional development calendar, learning pathways, and communications across segments.
• Partner with external vendors and suppliers to deliver high-quality learning experiences aligned to business priorities.
• Provide secondary support for professional development needs of senior leaders, Clinical Education Managers, and other leadership or office-based staff.
• Respond to ad hoc requests from Vice Presidents and segment leaders to design and coordinate bespoke development sessions, workshops, or targeted capability interventions.
• Align learning priorities with Vice Presidents and segment leaders to support evolving capability needs across both field-based and leadership populations.
• Collaborate with segment ambassadors, people managers, and field representatives to gather feedback and refine program relevance.
• Influence within a matrixed organization to drive standardization, accountability, and alignment.
• Serve as a central connector across segments and stakeholders to ensure consistent execution and learner experience.
• Provide consultative guidance to people managers and clinical education leaders on development approaches, learning resources, and capability-building strategies.
• Define and own onboarding and development metrics, including time to readiness, engagement, completion, and effectiveness indicators.
• Translate data and feedback into actionable insights and leadership updates.
• Drive continuous improvement through structured evaluation and iterative refinement.
• Evaluate and integrate emerging learning technologies to improve delivery efficiency and learner experience.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level