Lead ServiceNow Software Engineer

Blue Cross and Blue Shield of Louisiana

About The Position

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE Working without supervision (and with extensive latitude for independent judgment) design, develop, document, test, debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS. This includes implementation of out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications, at the Pro or Enterprise level. It would also include custom applications built on the Now Platform as needed by the business. Accountable for complying with all laws and regulations associated with duties and responsibilities. NATURE AND SCOPE This role does not manage people This role reports to this job: Departmental Leadership Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel. Necessary Decision Making: to do this role effectively the incumbent has to make and support technical decisions which lead the ServiceNow platform and the organization in a strategic direction.

Requirements

Bachelor's in Computer Science or a related field
Four years of related experience can be used in lieu of a Bachelor’s degree.
7 years of software development experience required.
Must have a minimum of five years of IT experience using general development technologies (i.e., C#, JavaScript, HTML/CSS, REST, Git/GitHub) or comparable computing technology (i.e. .NET, Java, BI, ERP) or comparable cloud platform (Salesforce, Power Platform, WorkDay, SAP, Oracle Cloud, etc) as approved by the hiring manager.
4 years of ServiceNow experience. Platform management, Module Implementation, Upgrade Management. Experience may run concurrently
2 years of: Creating Custom Applications on ServiceNow Platform, DevOps, Automation, web technologies such as AJAX, JQUERY, HTML, CSS, JavaScript, AngularJS, React, Node.js, Python, XML, SOAP, REST, JSON, Jelly, etc. . Experience my run concurrently
Demonstrated experience leading the technical design and development of ServiceNow solutions across ITSM, CMDB, ITOM, SPM, CSM, Now Agents and custom applications.
Ability to think strategically, balance long and short-term priorities.
Requires the knowledge and ability to analyze and solve complex, logical problems
Ability to establish and maintain a high level of trust and confidence with clients; establish strong working relationships with business and technology partners at all levels; exercise sound judgment; collaborate effectively with peers, subordinates and superiors
Must understand and have experience in all aspects of the software development lifecycle (SDLC)
Ability to adapt to change. Must be able to work in Agile fashion. Scrum / SAFe / DevOps
Ability to develop and deploy software in DevOps, CI/CD Environment.
Ability to keep up with fast changing cloud technologies such as ServiceNow, Azure, AWS.
Ability to multitask and prioritize a heavy workload in a fast paced, dynamic environment
Understanding of business operations and key business drivers (or aptitude to develop understanding quickly)
The candidate must be flexible in terms of working practices as the role requires on call rotation which might include some evening, weekend and holiday work.
Develop new ideas to the team and influence the department in a positive direction based on strategic thinking.
A proven background of ServiceNow Developer, Admin and Product training is expected. This can be certifications, Now Learning history, conference attendance, user group attendance, developer forum participation.

Nice To Haves

MBA or Masters in Computer Science or Computer Engineering is preferred.
Integration Experience: Exposure to Oauth2, API management, SSO, SAML, and other security/integration technologies preferred

Responsibilities

Serve as technical expert and consult on future development projects as we expand use of the platform.
Leverage IntegrationHub to integrate with other cloud providers such as AWS, Azure, Microsoft 365 and WorkDay.
Participate in full Agile software development life cycle including requirements analysis and design as performed in SAFe and Scrum.
Write technical specifications based on conceptual design and stated business requirements.
Support, maintain, and document software functionality.
Identify and evaluate new technologies and new ServiceNow modules for implementation.
Analyze code to find causes of errors and revise programs as needed.
Participate in software design meetings and analyze user needs to determine technical requirements.
Consult with end user to prototype, refine, test, and debug programs to meet needs.
Collaborate with Enterprise Architecture and leads from other major IT areas to develop well aligned solutions.
Implement, Document, Support and maintain the ServiceNow Platform and custom applications built on the platform.
Maintain knowledge of departmental service offerings and business requirements to ensure solutions efficiently and effectively meet business needs
Create custom applications, primarily on the ServiceNow Platform and/or other platforms as needed.
Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes
Collaborate with stakeholders by creating and refining user stories in an Agile development framework.
Lead in professional video meetings with business stakeholders and teammates.
Participate in certifying all applications for use after a ServiceNow upgrade completes.
Performs continuous learning concerning the ever-changing ServiceNow platform. Learns about new modules, reads, and understands release-notes, documents findings and presents findings to the team.
Gather information from stakeholders to document functional, system, and data requirements
Assess available technologies and create detailed technical specifications or data models for development of new or modifications to existing internal applications or systems
Develop and maintain internal systems or applications involving various programming languages
Perform testing, analysis, and debugging on applications and systems to identify and fix problems
Use development specifications to create detailed test cases. Analyze results of testing to ensure technology solution matches the organization's business needs
Train or contribute to training of stakeholders and evaluate the effectiveness of implemented technologies
Research and remain informed of new technology and development tools
Provide support to the testing team on an as needed basis
Provides leadership, advice, and training to less experienced peers
Document system problems and resolutions for future reference
Provides technical support and troubleshooting assistance on software application related issues
Maintain configuration management
The candidate must be flexible in terms of working practices as the role requires on call rotation which might include some evening, weekend and holiday work