Lead Software Engineer, ServiceNow

Lennar•Irving, TX

About The Position

Lead Software Engineer, ServiceNow We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Lead Software Engineer, ServiceNow reports directly to the Engineering Manager. As a Lead Software Engineer, ServiceNow, you would be responsible for leading the design, development, and evolution of enterprise‑grade ServiceNow solutions with a strong focus on Customer Service Management (CSM), Human Resources Service Delivery (HRSD), and Enterprise Service Workflows—specifically Finance Workflows. This role requires a hands‑on architect who combines deep platform expertise, modern UX development, AI‑driven automation, and integration architecture to deliver scalable, secure, and business‑aligned ServiceNow solutions. Responsibilities include working closely with the product management team to ensure we deliver the best user experiences. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

Core Platform Skills Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts).
Flow Designer and advanced workflow orchestration.
Performance tuning, upgrade planning, and technical debt management.
Specialized Expertise Human Resources Service Delivery (HRSD)
Enterprise Service Workflows (Finance focus)
Customer Service Management (CSM)
UI Builder and Next Experience
Playbook experience
Now Assist and Agentic AI capabilities
Integration Hub and enterprise integrations
Education and Experience Requirements 8+ years of overall IT experience
6+ years of hands‑on ServiceNow development and architecture experience
Proven experience leading complex, enterprise‑scale ServiceNow implementations
Strong understanding of service management, business workflows, and enterprise systems
Excellent communication, leadership, and problem‑solving skills

Responsibilities

Own the end‑to‑end ServiceNow architecture across HRSD, CSM and Finance Enterprise Service Workflows.
Design scalable, upgrade‑safe solutions aligned with ServiceNow best practices and enterprise standards.
Lead technical design reviews and architecture governance.
Optimize customer experience using modern UI and AI‑assisted workflows.
Design seamless employee experiences using UI Builder and reusable components.
Ensure data security, role‑based access, and compliance.
Architect Finance‑specific workflows and integrate with ERP and financial systems.
Lead development using UI Builder and Next Experience.
Architect Agentic AI workflows to enable autonomous or semi‑autonomous task execution.
Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes.
Lead integration strategy with CRM, ERP, HRIS, Finance, and third-party systems.
Act as a trusted advisor to Business leaders, product owners & enterprise architect.
Influence roadmap planning, platform strategy, and prioritization decisions.
Promotes a supportive and collaborative teamwork environment across diverse groups.
Evaluates interdependencies; thinks critically / systemically when solving problems.

Benefits

Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
up to $30,000 in Adoption Assistance
up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
significant Home Purchase Discounts
Everyone’s Included Day