Lead Service Training Specialist
About The Position
This position leads the development, implementation, and delivery of training programs and documentation of trainee output. As a subject matter expert, the incumbent evaluates training effectiveness, identifies potential training gaps for classroom and/or eLearning programs, and develops learning programs accordingly. At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services. Position Location: This role could be hybrid or remote based on proximity to an office location.
Requirements
- Bachelor's Degree or equivalent experience required
- 3-5 years Related Experience (Classroom Training; Policies and Procedures Writing) required
- Including Excellent Written and Verbal Communication
Nice To Haves
- Adult Learning and/or Content Creation preferred
Responsibilities
- Develops, designs, and delivers programs, tools, and methods to train associates to develop skills for use in delivering quality customer interaction.
- Leads the department's new hire training program by delivering classroom training.
- Analyzes training program gaps and recommends improvements to enhance efficiency and quality.
- Coaches trainees on their progress and develops performance improvement goals.
- Participates in the hiring selection process and planning timeline for new hire classes.
- Develops training materials, aides, and binders.
- Monitors existing and emerging learning technology and trends.
- Leads implementation and ongoing management of departmental projects and system testing.
- Provides guidance to entry level associates and peers, and may take lead on complex situations.
Benefits
- 401(k) Retirement Plan with company match and quarterly contribution.
- Tuition Reimbursement and Assistance.
- Incentive Program Bonuses.
- Competitive Pay.
- Flexible Hybrid work.
- Thrive Days - Personal time off.
- Paid time off (PTO).
- Health Benefits: Medical, Dental, Vision.
- Health Savings Account (HSA) with employer contribution.
- Well-being programs with financial rewards.
- Employee assistance program (EAP).
- Professional development programs.
- Leadership development programs.
- Employee resource groups.
- StrengthsFinder Program.
- Matching donations program.
- Paid volunteer time- 8 hours per month.
- Generous paid maternity leave and paternity leave.
- Fertility, surrogacy, and adoption assistance.
- Backup child, elder and pet care support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
1,001-5,000 employees
