Lead Service Technician Security Solutions

Allied Universal Security • Phoenix, AZ

58d

About The Position

Allied Universal Technology Services is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world's most trusted service provider through technical excellence and client-focused solutions. What to expect as a Commercial Security Senior Service Technician: Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to: Electrified and non-electrified locks, card readers, ancillary door devices IP and analog cameras, head-end video recording devices Wired and wireless systems and intercom systems Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients Lead, collaborate and perform tasks with other internal teams and clients as required

Requirements

• A high school diploma or equivalent is required
• Available for scheduled "on-call" duties to respond to emergency service calls
• Minimum of five (5) years of field experience, to include the following:
• Minimum of three (3) years of troubleshooting systems
• Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
• Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company-issued vehicle
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Meet deadlines and work effectively in a fast-paced, self-directed environment
• Communicate effectively with internal teams and external customers
• Understanding of Windows operating systems and overall IT network topology
• Capable of lifting up to 50lbs and work on ladder heights of up to 16'
• Be able to work independently or as a member of a team
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired

Nice To Haves

• Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems including electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
• Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
• Lead, collaborate and perform tasks with other internal teams and clients as required

Benefits

• Company Vehicle + Gas Card
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees