ATS Integrated Solutions - Lead Security Service Technician

ATS Companies • Louisville, KY

49d

About The Position

The Lead Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and have consistent communication with the General Contractor or POC. Lead Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies.

Requirements

• Experience with Access Systems, IP based Cameras, IP based Intercoms, Intrusion Systems, and hardware installation
• Strong troubleshooting skills
• Knowledge with LAN, WAN, Switches, Relay Logic, and/or NVR Systems
• Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
• Ability to be a leader and work independently
• Strong communication and interactive skills
• AA degree in applied technology or 5-10 years’ experience in the industry
• Training Certifications (i.e., manufacturers or safety)
• Equivalent combination of education and experience
• Computer programming experience
• Troubleshooting experience

Nice To Haves

• BISCI certification or equivalent is a plus.

Responsibilities

• Perform Service Support Program duties
• Execute and lead quoted service projects
• Troubleshoot access control, intrusion, intercom, and video systems.
• Replace failed components, as necessary
• Communications with Supervisor, Service Coordinator, Account Manager, and Customer
• Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon)
• Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
• Ensuring that all assigned installation projects are managed properly in accordance with ATS’s policies and procedures, are timely completed, and are completed in accordance with budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees