Director, Integrated Solutions

Emory•Atlanta, GA

5d•Onsite

About The Position

The Director of Integrated Solutions is part of the Digital Financial Informatics team with a primary focus on financial health for the Organization. The Director will be responsible for leading a team of IT professionals to perform comprehensive workflow audits and optimizations, develop proactive technical solutions, and facilitate iterative health summits aimed at improving and sustaining financial health. This role will work collaboratively with Emory's Financial Planning and Analysis and Digital Informatics and Application partners to evaluate incoming initiatives for financial impact and inform project intake and priority. Additionally, this role requires a strategic thinker with strong leadership skills, a deep understanding of operational and digital cross-collaboration, and the ability to design current versus future state processes. The ideal candidate will bring a wealth of experience in identifying and aligning measures that drive performance and financial improvement across the organization.

Requirements

Bachelors degree in appropriate field
Minimum of 7 years of relevant IT experience required
Experience with digital tools and technologies that support process optimization
Leadership: Proven ability to lead and inspire a cross-functional team to achieve ambitious goals
Strategic Thinking: Strong capability to develop and implement long-term strategies
Strong analytical skills and the ability to translate data into actionable insights
Problem Solving: Proficiency in identifying issues and developing effective solutions
Collaboration: Proven ability to work effectively with cross-functional teams
Innovation: Commitment to fostering a culture of creativity and continuous improvement
Communication: Excellent ability to communicate complex ideas clearly and persuasively with interpersonal skills

Nice To Haves

Masters degree in appropriate field

Responsibilities

Workflow Audit & Optimization Conduct thorough assessments of existing workflows to identify inefficiencies and areas for improvement
Develop and implement strategies to optimize processes, reduce waste, enhance productivity, and promote financial strength
Collaborate with cross-functional teams to ensure seamless integration of optimized workflows aimed at improving and sustaining financial health
Service Line Agreement Develop and implement - secret shopping - programs executed within the Departments to proactively assess both internal and external customer experience and service delivery from a financial perspective
Analyze findings to offer insights for enhancing customer satisfaction, operational efficiency, and financial management
Proactive Solution Development Develop proactive solutions and offerings to address identified and/or potential workflow challenges, leveraging automation and technology where possible
Work closely with Finance, Operational Stakeholders, and Digital teams to pilot and implement and monitor new solutions
Keep up with new trends and technologies to improve our services
Identification & Alignment of Measures Routinely collaborate across Digital Financial Informatics and Financial Planning and Analysis teams to align financial measures with organizational goals
Establish key performance indicators (KPIs) to measure the impact of Digital contributions and the overall success of the Organization as tests of change are introduced and sustained
Collaborate with Financial Informatics and Digital colleagues to regularly update senior leadership on progress and performance
Facilitate Iterative Health Summits Organize and lead health summits to review progress, discuss challenges, and plan future initiatives aimed at operational excellence and financial health
Engage stakeholders from various departments to foster collaboration and establish accountability
Ensure health summits are data driven and outcome-focused in support of continuous improvement
Cross-Collaboration In close partnership with Financial Planning & Analysis, foster routine collaboration between digital teams and operational departments to ensure cohesive strategies and implementations in direct support financial health
Foster a culture of innovation, data-driven decision making, and continuous improvement across the Organization
Collaborate with multi-disciplinary teams to drive business and financial performance and growth
Current vs Future State Design Analyze current state processes and identify gaps and opportunities for improvement
Design future state processes that align with organizational goals and that contribute to the Organizations financial strength
Create detailed roadmaps and implementation plans to transition from current to future state