Integrated Solutions Specialist

BUCKLIN TRACTOR & IMPLEMENT CO INC • Hoxie, KS

6d • Onsite

About The Position

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialists primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory. BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Requirements

• 3+ years of agricultural experience, preferably John Deere experience
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and perform basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• High school diploma or equivalent experience required
• Valid driver’s license is required

Nice To Haves

• associates degree preferred
• CDL and forklift license preferred

Responsibilities

• Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
• Be willing to travel to any BTI customer inside or outside our area of responsibility.
• Review and explain, technology, maintenance, repair, or other service concerns directly with the customer and document to work orders
• Promote and sell dealer service programs directly to customers.
• Complete reports and forms required in conjunction with work assignments.
• Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
• Maintain condition of mobile service vehicle, inventory, tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Account for all time and material used in performing assigned duties
• Complete John Deere training courses and other continuing education classes, as assigned.
• Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.

Benefits

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Training and Development Opportunities
• Company Paid Holidays
• Employee Discounts
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees