Lead Salesforce Developer

UKG•Lowell, MA

About The Position

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Requirements

8+ years of hands-on Salesforce development experience
Experience with Salesforce Sales Cloud, CPQ, Billing, Revenue Cloud, or Quote-to-Cash platforms
Advanced expertise in Apex, Lightning Web Components (LWC), Flow, and Salesforce data model
Proven experience leading complex, enterprise-scale Salesforce implementations
Hands-on experience building and integrating AI solutions in production environments, beyond packaged Salesforce AI features
Strong understanding of API-driven architectures, system integrations, and enterprise security models

Nice To Haves

Experience with LLM-based application patterns (e.g., prompt engineering, RAG, agent/tool orchestration)
Experience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or equivalent enterprise-grade AI services
Familiarity with AI evaluation, monitoring, or guardrail patterns (accuracy, determinism, regression)
Salesforce Platform Developer II and/or relevant AI/cloud certifications

Responsibilities

Salesforce Development & Architecture
Design, develop, and deploy complex Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and declarative capabilities
Drive decisions on Salesforce OOTB vs. custom solutions, with a strong bias toward scalable, maintainable architectures
Partner with architects and product leaders on mid- and high-level solution design
AI-Enabled Solution Design & Integration
Design and deliver AI-powered features and workflows integrated into Salesforce solutions (e.g., intelligent automation, decision support, enrichment, copilots)
Build and integrate non-Salesforce-native AI solutions, including:
LLM-based services (e.g., OpenAI, Azure OpenAI, MS CoPilot or equivalent enterprise platforms)
Retrieval-Augmented Generation (RAG) patterns
Tool/function calling and workflow orchestration
Integrate AI services with Salesforce and downstream systems via APIs, platform events, or middleware
Ensure AI solutions are production-grade, with appropriate controls for:
Accuracy and reliability
Security and access control
Observability, logging, and error handling
Translate ambiguous business problems into practical AI-enabled technical designs, not demos or proofs-of-concept
Technical Leadership & Mentorship
Lead and mentor developers across Salesforce and adjacent technologies
Conduct technical and architectural reviews, including AI design patterns and integration strategies
Define and evolve engineering standards, reusable patterns, and reference implementations
Platform Health, Quality & Governance
Own service health, reliability, and performance across Salesforce and connected AI services
Lead root cause analysis and remediation for platform or AI-related incidents
Ensure AI usage aligns with enterprise governance, data privacy, and security expectations

Benefits

employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation
Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

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