Lead, RT CPAP Support

Lincare • Clearwater, FL

21h

About The Position

This employee provides leadership for the PAP Compliance Outreach CSR in matters
relating to the servicing of customers.
achieves call center and individual quality and productivity goals in
accordance with established objectives
manages individual projects while contributing to other operational
initiatives outside of team responsibilities

Requirements

• Graduate of an AMA approved respiratory program, Required
• High School Diploma or General Education Degree (GED), Required
• At least two years of related employment history, Required
• Must be computer literate
• work well individually and as team member
• In all states, CRTs and RRTs are qualified for this position
• Must function in fast-paced environment
• Registration or certification by the National Board for Respiratory Care (NBRC) and/or RN with respiratory care experience
• Current license from the state board, Required
• Current CPR certification, Required
• Will be required to obtain additional state licensing for states assigned
• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law

Nice To Haves

• Bachelor's Degree, Preferred

Responsibilities

• Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Ensures that the team of Representatives is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as
• Oversees training of new Representatives assigned to the team and provides refresher training as needed
• Identifies opportunities for process improvements
• Ensures activities support the organization in achieving targets

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED