Lead Retail Clerk - Paradise Inn - Summer Seasonal

Guest Services, Inc.

1d • $19 - $19 • Onsite

About The Position

Under supervision of the Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner. This position reports to the Retail Manager.

Requirements

• High School Diploma/G.E.D. equivalent preferred.
• One or more years retail experience required.
• National Park gift shop experience strongly preferred.
• Ability to learn and use retail POS system including computerized cash register and credit card terminal.

Responsibilities

• Monitor, problem solve and supervise workers to ensure efficient and safe completion of all retail tasks daily.
• Train hourly staff for peak performance and monitor staff’s development.
• Assist in scheduling of staff as well as coordinating break and lunch schedules.
• Under guidance of Manager, participate in and give working direction for pre/post season setup/teardown of gift shop.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.
• Assist in receiving and verifying quantities of merchandise.
• Maintain store displays daily through stock rotation, cleaning, and organizing.
• Assist in maintaining department records such as schedules, payroll, deposits, and daily cash reports.
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.
• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Notify Manager of all unusual events, circumstances, and all safety or quality control issues.
• Attend and participate in safety meetings.
• Performs such other related duties as directed or required.

Benefits

• Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.)
• Employee Discounts
• Recreation Program
• Employee Assistance Program
• Housing & Meal Plan Available

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees