Lead Psychiatric Lead Coordinator

Family Health Center•Worcester, MA

About The Position

Under the supervision of the Director of Psychiatric Services, the Psychiatric Clinical Coordinator III coordinates psychiatric clinical services for specialty care patients, oversees management of psychiatric provider panels, provides both clinical and administrative support to those providers, and provides direct clinical services to patients by performing basic patient care tasks consistent with the role of a medical assistant. Responsibilities include panel management, scheduling, special projects management, and maintenance of supplies, as well as clinical tasks such as telephone and pre-visit triage, vital signs, pre-visit planning, front desk staffing, clerical work, room cleaning and stocking, record reviews, referrals, and EMR documentation. The position supports the patient centered medical home model of care (PCMH) and oversees specific population health interventions. The Psychiatric Clinical Coordinator III assists with the orientation and mentoring of new staff and serves as a resource for other Psychiatric Clinical Coordinators. In addition, other duties may be assigned as required by Psychiatric Services and broader FHCW management teams.

Requirements

High School Diploma or GED
5 years of experience in primary health care or other relevant health care setting required
Graduate of an accredited training program for Medical Assistants and active credential as a Certified Medical Assistant or Registered Medical Assistant required.
2 years of experience in a clinical setting where psychiatric, substance use, or related care was provided
Phlebotomy or vaccine administration training required
Strong written and verbal communication skills, excellent computer skills (Microsoft Word, Excel, and Outlook).
20 hours of leadership-approved trauma-informed care training and 12 hours of leadership-approved crisis de-escalation training must be completed within 6 months of position start

Nice To Haves

Bilingual, preferred

Responsibilities

Effectively trains new Psychiatric Clinical Coordinators in clinical and/or administrative responsibilities.
Serves as a resource for all Psychiatric Clinical Coordinators.
Inspires the team to stay driven, encourage teamwork, and overcome challenges
Exemplifies leadership skills and dedication to personal and professional growth.
Completes leadership, trauma-informed care, and crisis de-escalation trainings.
Actively creates a trauma-informed clinical environment and demonstrates a high-degree of professionalism in all interactions with staff, patients, families, and external agencies.
Serves as a resource for the entire psychiatric services team, particularly in regards to any specialized patient populations served by their provider.
Plays a leadership role in special projects being developed by the psychiatric services team.
Ensures accurate planning of staffing and scheduling and coordinates with health center staff as needed.
Facilitates regular Psychiatric Clinical Coordinator meetings.
Helps to facilitate regular team meetings with psychiatric providers and staff to discuss high-risk cases and develop strategies for delivering patient-centered and trauma-informed care.
Serves as primary point of contact and care for patients between visits via direct telephone line provided to all patients.
Ensures all scheduling needs are met for their assigned provider(s).
Completes and documents clinical tasks at the request of the provider, including completing and tracking prior authorizations, sharing lab results, and making medication-related calls to patients or relevant third parties.
Tracks follow up and health maintenance needs for all patients on the assigned providers’ panels to ensure proper care for at-risk populations.
Manages a database of patients requiring psychiatric consultation to ensure follow-up.
Engages patients in health coaching and motivational interviewing.
Provides patient advocacy and navigation for FHCW services and services in the community.
Sets up room with appropriate equipment supplies for visits such as psychotherapy, pelvic exam, suturing, incision and drainage.
Directs patients into the exam room in a timely fashion after registration to determine reason for visit.
Completes detailed medication reconciliations.
Reviews information based on patient presentation and discusses appropriate medical concerns with nursing staff or the provider.
Oversees the maintenance of a repository of psychiatric clinical questionnaires, registration and intake forms, and consent documents in multiple languages and explains the purpose of all forms to the patient, emphasizing need for completion.
Accurately performs the following basic clinical functions for patients: temperature, pulse, respiration, blood pressure, height and weight, vision screening, waist circumference, stationary and ambulating pulse oximetry, and orthostatic blood pressure.
Responds to patient complaints and escalates those requiring further action as appropriate.
Leads efforts to conduct a root cause analysis and accepts responsibility and accountability for own work as defined by role and responsibilities.
Maintains an environment conducive to the health and safety of patients, visitors and co-workers.
Takes initiative to support patient-centered medical home transformation.
Performs any and all other duties as assigned.