Lead Program Assistant

The Salvation Army Southern California•Phoenix, AZ

11d

About The Position

Provides administrative and operational support for the Shelter Manager in designated areas by performing a combination of the primary duties, tasks and responsibilities listed below, and provides oversight of all Program Assistant activities and assignments in keeping with program needs.

Requirements

HS Diploma or GED required
College courses related to social services or social services experience preferred
2 years of related experience and/or training preferred
Good organizational, interpersonal, communication and computer/typing skills required
Proficiency in MS Office software (Word, Excel, PowerPoint)
Ability to write reports & to calculate basic figures and numbers
Ability to calculate basic figures and amounts
Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
Ability to communicate effectively with team & clients & be able motivate program participants in achieving housing goals
Must have the ability to maintain a non-judgmental attitude in working with clients
Ability to exhibit professional and courteous communication at all times
Able to work independently and show initiative
Must possess, or be eligible to receive, a fingerprint clearance card
Must be able to work various shifts/ weekends/ holidays
An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.
An excellent attention to detail, procedures, processes and policies.
Must be able to successfully pass a criminal background check.

Nice To Haves

College courses related to social services or social services experience preferred
2 years of related experience and/or training preferred
Bilingual (English/Spanish) desirable

Responsibilities

Responds to intake queries; collects, records and analyzes documentation and referral sources; selects those candidates who are eligible and appropriate for admission; refers candidates to other programs as necessary; selects candidates for waiting list if appropriate, supervised or performs all necessary admission procedures.
Supervise and direct Program Assistant’s weekly schedule, insuring coverage to meet program needs.
Mentor and evaluate Program Assistants and report to the Shelter Manager or Program Director issues that require correction, increased observation, or positive feedback.
Conduct and process to Family Service Admin both 90 day and annual evaluations for Program Assistant’s.
Supervises the client’s self-administered prescriptions insuring prescriptions are followed as written. Maintains and logs all medication given to clients; schedules and records all doctor and dental appointments coordinates or arranges medical or psychiatric referrals as directed; cultivates and records sources of referral and resource assistance.
Coordinates and oversees clients living quarters and personal property to insure conformance to policy and procedure; conducts inspections, oversees cleanups, maintains adequate furnishings, writer Personal property Request Slips, checks inventories, etc. Maintains oversight of clients.
Provides oversight to the client reception function. Coordinates social services and arranges appropriate assistance for clients. Prepares and maintain monthly service reports. Sorts and distributes incoming mail.
Coordinates and oversees client’s involvement in outside activities such as support group meetings, church services, and appropriate special events.
Provides assistance to the Shelter Manager and Family Services Manager staff, including oversight of client crews, specific operations or functions, or special projects.
Provides special administrative support to the Shelter Manager that may include: client database management, interfacing with IT regarding computer or network issues, and other special administration projects.
Participate in various staff meetings that may include prayer, may engage in religious activities as part of the work day.
Perform other duties as assigned by the Shelter Manager as necessary to carry out the responsibilities of the position.