Program Lead

Bank of America • Charlotte, NC

4d • Onsite

About The Position

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. The candidate will assist with delivering the financial transparency and operational clarity required for the Merchant Services line of business and technology executive to make informed, data‑driven decisions. It provides accurate and timely insights into budget performance, staffing needs, funding risks, and overall portfolio health—directly supporting successful execution. The position requires strong financial modeling and forecasting capabilities, deep program and portfolio management knowledge, advanced Excel and reporting skills, and the ability to translate complex financial data into clear, executive‑ready insights. Strong cross‑functional collaboration is also essential, as it strengthens continuity, ensures strong partnership with technology executive and LOB, and ensures the lead can immediately operate with context and influence—maximizing value to the business.

Requirements

• Strong financial modeling
• Advanced forecasting abilities
• Advanced excel and reporting skills
• Ability to translate complex financial data into clear, executive-ready insights
• Strong cross-functional collaboration skills

Nice To Haves

• Experience with Global Merchant and Payments Technology
• Skills: Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Responsibilities

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed