LEAD PROGRAM ASSISTANT

Union Rescue Mission•Los Angeles, CA

About The Position

To assist management with training and monitoring guests; and to promote a safe and secure environment. Operates as a shift lead to the Program Assistants and assists with training new hires.

Requirements

High School Diploma or equivalent.
Current California Driver License and ability to be added to the company vehicle insurance policy required if working at Hope Gardens Family Center. Commercial license, a plus.
Minimum 2 years of prior experience in a related field (social services, community relations, customer service, non-profits, etc.) performing similar duties.
Ability to communicate effectively in both orally and in writing.
Ability to manage time.
Skilled in de-escalation techniques.
Proficient knowledge in the implementation of social service programming.
Proficient in Microsoft programs including Word, Excel and Outlook and the ability to learn proprietary computer programs.
Must have excellent organization skills and a strong ability to prioritize tasks.
Must have the ability to multi-task in a high-volume environment.
Ability to conduct responsibilities without direct supervision.

Nice To Haves

Commercial license, a plus.
Fluency in Spanish a plus. (Los Angeles location)

Responsibilities

Actively monitor guests and ensure compliance with all program guidelines and expectations.
Responsible for crisis intervention and decision making that impacts the overall during the evening shift.
Conduct property/room inspections, as needed.
Follow established protocols for medical emergencies and unusual/disruptive activity.
Provide written documentation (this may include reports, presentations, and data analysis), as required.
Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
Maintain proper decorum in the Concord, the Oaks, Sycamore, Currie Court, and the main dining room.
Assist with intake, discharge, and/or orientation processes, as requested.
Attend scheduled department/team meetings, as requested.
Conduct other duties as assigned. Depending on location, these may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; and chaperoning children.
Assist adult case managers and the Operations Dept. with move in and move out checklist.
Attend meetings on and/or offsite with collaborative partners.
Assist the Executive Program Director with the Community Assistants.
Work collaboratively with Executive Program Director to plan and implement onsite and offsite events.
Conduct other tasks and projects as assigned by the Executive Program Director.
Encourage guests in their faith and growth in Jesus Christ.
Commitment to URM mission, vision, and core values.