Program Lead

Bank of America • Fort Worth, TX

1d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. LOB Job Description: This job is responsible for supporting Client Protection (CP) programs and projects specific to Consumer and Small Business change initiatives that impact how the bank does business or executes a function. Key responsibilities include project management of critical technology change initiatives from a CP Shared Services (CPSS) perspective. This role requires strong communication, influence, and negotiation skills to effectively collaborate across all levels of the organization, including cross‑functional project teams and key business partners. CP programs are defined by themes and may include: Authentication, Identity, Fraud Strategies, Claims, Digital Self-Service, Data, Analytics, SBO and Digital and Product Initiatives. In this role the Program Lead will be the primary contact and liaison for any execution related impacts within the theme. The role requires a strategic mindset and a strong understanding of large‑scale technology development, transformation, and change management. Success in this position also demands a customer‑focused approach, with the ability to use data for transparent execution, proactively identify and manage risks, and ensure consistent, reliable delivery. Job expectations include delivering high‑quality regulatory and executive reporting, and ensuring outcomes consistently align with program strategy, OpEx simplification goals, and the development of new capabilities. The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change.

Requirements

• 2+ years Project and/or Change Management experience
• Ability to effectively communicate via written, verbal and presentation with executive leaders, managers, peers, and business partners on deliverables, timelines, and support needed
• Strong organizational skills and the ability to manage multiple priorities in a complex, fast paced environment without sacrificing quality or timeliness
• Ability to effectively lead and coordinate resources across multiple business units within the bank in a cross‑functional environment

Nice To Haves

• Bachelor's degree
• Leadership experience
• Working knowledge of Agile Framework
• SAFe 6 Product Owner/Product Manager certification
• Project Management certification
• Strong Microsoft Office knowledge and demonstrated delivery
• Industry Claims and/or Fraud Knowledge
• Skills: Process Design Program Management Project Management Reporting Strategy Planning and Development Issue Management Oral Communications Presentation Skills Prioritization Problem Solving Performance Management Process Performance Management Process Simplification Risk Management Workforce Planning

Responsibilities

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Partners with Theme Managers in the strategic planning and execution phases of a project in support of prioritized line of business efforts
• Acts as liaison between Technology, the Line of Business Sponsor and other peers/partners to effectively scope, size and manage delivery on projects assigned
• Supports the execution of work through tracking of milestones, management of issues and project report-outs
• Analyzes, evaluates, and overcomes program risks, effectively communicating this to management and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives, where needed
• Works with other program managers to identify risks and opportunities across multiple projects, leading them to efficient and timely resolution
• Delivering key initiatives across Client Protection themes
• Partners closely with project sponsors, cross-functional teams, and assigned tech project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports execution of defined tasks through timely tracking of project milestones and related statuses
• Identifies and works to resolve project risks
• Tracks and maintains CPSS project records in order to accurately report out to managers and stakeholders
• Meet with stakeholders to provide transparency into project issues and decisions, Build positive relationships by asking questions, using tools to uncover root causes to challenges and find solutions for identified opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level