Lead Product Owner

Caterpillar Inc.•Peoria, IL

4d•$128,470 - $208,770

About The Position

As a Lead Product Owner, you will play a critical role in executing Caterpillar’s Digital Strategy by driving the vision, roadmap, governance, and operational excellence of Adobe Experience Manager (AEM) and Adobe Experience Cloud solutions. You will own end‑to-end product lifecycle management, incorporating IT Service Management (ITSM) principles to ensure reliability, scalability, and quality across global digital platforms. This role requires strong product ownership experience, deep collaboration across technical and business teams, and the ability to balance innovation with operational efficiencies grounded in ITSM frameworks such as Incident, Problem, Change, Request, Knowledge, and Configuration Management.

Requirements

Business Analysis Develops business cases, requirements, and acceptance criteria. Works with stakeholders to deliver high-value digital solutions.
Decision Making & Critical Thinking Synthesizes data, historical context, and assumptions to guide decision-making. Advises teams on evaluating alternatives and assessing impacts.
Effective Communication Communicates clearly with senior leaders, technical teams, and business partners. Adapts communication style to different audiences and environments.
Software Change & Problem Management Manages full lifecycle of enhancements, defects, and non-standard requests. Ensures accurate documentation, transparency, and proper escalation.
Software Engineering Awareness Understands AEM architecture, digital experience platforms, and integration patterns. Works closely with developers to refine requirements and technical delivery milestones.
User Acceptance Testing Designs, critiques, and implements UAT frameworks. Partners with end-users to ensure business readiness and solution quality.
Progressively complex professional experience.
Experience as a Product Owner/Manager, Lead Business Analyst, or Senior Project/Program Manager.
Experience leading technical teams and managing multiple projects simultaneously.
Experience working within ITSM processes (incident, change, problem).
Strong communication, organization, and stakeholder management skills.
Ability to handle sensitive, complex, or high-visibility issues.
Excellent written and verbal communication abilities.

Nice To Haves

Experience with Adobe Experience Manager (AEM) or HCL Commerce.
Understanding of how marketing strategy aligns with Adobe digital experience technologies.
Hands-on experience with Agile tools (Jira, DevOps, Rally, Mingle, etc.).
Experience with global onshore/offshore delivery models.
Familiarity with ITIL or ITSM certifications (ITIL v3/v4, HDI, etc.).
Experience collaborating with SRE/DevOps teams on reliability and performance improvements.
Product Owner certification (CSPO, SAFe POPM, etc.).
Strong understanding of SDLC, cloud platforms, and enterprise technology environments.

Responsibilities

Product Ownership & Strategy Own the product vision, strategy, and roadmap for AEM and Adobe Experience Cloud products.
Lead feature intake, backlog prioritization, and alignment with business objectives.
Ensure platform stability, compliance, reliability, and supportability using ITSM processes and metrics.
ITSM Integration & Operational Excellence Oversee incident, problem, and change management processes for the AEM platform.
Partner with AEM leads to evaluate recurring issues, identify root causes, and drive permanent fixes.
Manage platform change requests with full visibility into scope, impacts, risk, cost, and approvals.
Govern SLAs, KPIs, and operational dashboards for AEM and related services.
Ensure proper creation, maintenance, and quality of knowledge articles, runbooks, and support documentation.
Cross-Functional Collaboration Synchronize with engineering, QA, release managers, site reliability engineering (SRE), and DevOps teams to ensure seamless platform delivery.
Partner with marketing teams to combine marketing strategy with appropriate Adobe capabilities.
Collaborate with global support teams (onshore/offshore) to ensure consistent service levels.
Platform Support & Issue Management Identify and track design, reliability, integration, and maintenance issues.
Consolidate feedback from customers, dealers, field staff, and digital teams.
Provide guidance for AEM integrations, infrastructure dependencies, and performance optimization.
Support and lead major releases, upgrades, deployments, and platform enhancements.
User Acceptance, Testing & Quality Control Define UAT strategies, acceptance criteria, and testing approaches.
Ensure compatibility of AEM solutions across systems, integrations, and user groups.
Partner with business users to develop meaningful end‑to-end validation.