Lead Product Manager Digital UX (Travel)

Wells Fargo•New York, NY

72d•$119,000 - $224,000•Hybrid

About The Position

Wells Fargo is seeking a Lead Product Manager Digital UX (Travel) on the Partnerships, Loyalty, and Strategy Team as part of Cards & Merchant Services (CMS). You will lead the vision, strategy, and delivery of a seamless travel experience that delights customers and drives engagement. You'll collaborate across UX, engineering, strategy, and marketing to build innovative features that differentiate Wells Fargo in the travel and rewards space. In this role, the new leader will own the UX and digital experience of our travel portal. They must understand the back-end process of reward redemption and earning as well as think innovatively about what capabilities and features could propel us forward in the travel space. They must think with the customer in mind. They will drive the end-to-end digital experience of our travel portal. This role is ideal for a strategic thinker with a passion for customer-centric design, deep product management expertise, and a strong understanding of the rewards and loyalty ecosystem. This individual should have extensive experience delivering value through the product operating model (discovery, delivery, and post-delivery product monitoring). They will create strategic roadmaps, own Epics and Features, guide scrum teams in sequenced delivery that balances time, complexity, and value, and ultimately deliver value towards OKRs. Additionally, they will work with the strategy lead to identify and pursue opportunities in the travel space.

Requirements

5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Ownership of a product roadmap including both back-end functionality and font-end customer experience with measurable outcomes
Deep knowledge of UX/UI best practices, including test-and-learn strategies and proven success managing digital products with both customer-facing and technical components
Interest ,curiosity and passion in the credit card loyalty and rewards and travel spaces; keep up-to-date with the landscape and competitive trends, having deep knowledge of UX/UI principles and customer research methodologies
Experience with Agile, Scrum, and executing change through a product operating model
Ability to operate as an empowered leader that persists and overcomes obstacles and ability to persist through ambiguity