Lead Product Manager, Cart, Checkout, and Payments

Xo Group•New York, NY

44d•Hybrid

About The Position

We are seeking a Lead Product Manager to define and own the future of e-commerce for The Knot Worldwide. This is a high-impact, high-visibility role focused on the cart and payments platform that powers our entire business. You will be the single-threaded owner responsible for the multi-year strategy, product performance, and user experience of a platform that processes millions of transactions across complex, mixed-cart scenarios. We're looking for a product-led entrepreneur who thrives at the intersection of large-scale retail technology and complex financial systems. You will report to the Senior Director of Product and lead a dedicated squad of exceptional design, data, and engineering partners with deep retail expertise. If you are obsessed with solving complex, high-scale problems and are passionate about making one of life's biggest moments joyful (and seamless), this is your opportunity.

Requirements

7+ years in product management, with a track record of driving complex, high-impact initiatives
Deep expertise in e-commerce with a focus on cart, checkout, and payment systems.
A well-developed point of view on how to best serve users in cash gifting scenarios.
The ability to set strategic direction and help ideate and launch new products and experiences
The ability to refer to quantitative and qualitative data in making product decisions and have experience with analytics and research tools + methods and comfort with analytical tools
A track record of creating quality consumer experiences that solve real user needs and drive business growth
The skills to communicate clearly and collaborate effectively with your partners and executives
Keen aesthetics and empathy, and a user-centered mentality
A track record of being a strong partner for engineers, empathetic to their unique needs, and you believe there's such a thing as tech debt

Responsibilities

Drive outcome-focused execution - what matters most is how the product impacts our customers and our business.
Define the strategic vision and multi-year roadmap for the TKWW checkout and cart experience, creating a seamless, trustworthy, and high-converting funnel for both couples and their guests.
Own the product lifecycle for our universal cart, optimizing for complex, mixed-cart scenarios (e.g., third-party registry items, cash funds, honeymoon contributions, and physical products).
Champion a world-class guest experience, deeply understanding the user psychology of "gifting" to reduce friction, build trust, and drive measurable improvements.
Partner with design and user research to prototype, test, and launch new checkout experiences.
Lead the company's core payments strategy, managing the full stack from payment processing and gateway relationships to fraud prevention and cost optimization.
Drive the roadmap for payment method expansion, evaluating and integrating digital wallets (Apple Pay, Google Pay), Buy Now Pay Later (BNPL) solutions.
Own the key business metrics for payments and implement strategies to improve them continuously.
Serve as the principal product liaison with Finance, Legal, and Security to ensure ironclad compliance.
Act as the company's foremost subject matter expert for all e-commerce transactions, payments, and compliance, guiding executive stakeholders and engineering architects on technical and strategic decisions.
Lead and mentor a pod of engineers and analysts, fostering a culture of data-driven decision-making, rapid experimentation, and customer obsession.
Collaborate with product leaders to ensure cohesion between your products and the overall product experience on The Knot