Lead Product Management & Develop - Legacy Voice & Data
About The Position
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. Lead the end-to-end lifecycle management of mature Integrated Contract offers, with a primary focus on minimizing revenue decline and facilitating customer migration to next-generation VoIP and fiber solutions. The portfolio includes AT&T Business Network (ABN), OneNet, VTNS, VPN Value Bundle Express (VVBx), and Fiber Broadband Bundle.
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience.
- Certification is required in some areas.
- An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge.
Responsibilities
- Define and communicate contract renewal and pricing policies to support ongoing customer retention and business objectives.
- Review and update custom contract language to reflect evolving business needs and regulatory requirements.
- Maintain and revise service guides, product documentation, and related materials to ensure accuracy and compliance.
- Identify root causes and resolve system billing errors in collaboration with technical teams, ensuring timely and effective solutions.
- Ensure ongoing compliance with internal audit and remediation requirements, maintaining rigorous standards across all product lines.
- Plan and execute the retirement of features, offers, and products as appropriate, coordinating with cross-functional teams for seamless transitions.
- Drive and improve processes to migrate customers from legacy to strategic products, partnering with other product managers to maximize migration rates and enhance customer experience.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
