Lead Product Designer - Renewal

Humana

1d • $104,000 - $143,000 • Remote

About The Position

Become a part of our caring community At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions. As the Lead Product Designer – Renewal, you will shape the plan renewal experience that is critical for both our members and Humana’s success. A seamless renewal journey helps members maintain their coverage with ease, reduces confusion, and supports confident decision making and their ongoing well-being. For Humana, effective renewal experience drives member retention, improves STARs ratings, and lowers operational costs. Your design craft and thought leadership will directly influence these key outcomes.

Requirements

• Bachelor’s or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience
• 7 years of experience in product design, with a portfolio showcasing impactful digital solutions
• 3 years of coaching and mentoring designers on the team
• Portfolio demonstrating experience designing complex user journeys, preferably in healthcare, insurance, or related industries
• Deep expertise in user-centered design processes, interaction design, visual design, and service design
• Strong proficiency in design and prototyping tools (e.g., Figma, Adobe CC)
• Familiarity with user research methodologies and translating insights into actionable design solutions
• Exceptional communication, presentation, and stakeholder management skills
• Ability to balance strategic vision with hands-on making and design mentorship
• Strong business acumen, with demonstrated ability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, or lower operational cost.

Nice To Haves

• Background in healthcare or other regulated industries
• Experience creating inclusive and accessible designs, particularly for senior adults
• Well-organized and capable of handling multiple priorities effectively

Responsibilities

• Define and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goals
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance the renewal process
• Champion user research and data-driven insights to inform design decisions and measure impact
• Advocate for accessibility, inclusivity, and best practices in design across all renewal touchpoints
• Partner with the Plan Shopping team to ensure seamless and consistent user experience across the member journey
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
• Foster a culture of collaboration, experimentation, and continuous improvement within the design team
• Use your skills to make an impact

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees