Lead Patient Services Rep
About The Position
Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multitask and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights. Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multi task and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.
Requirements
- 3 years experience in a medical environment required.
- IDX experience, some knowledge of medical insurances preferred.
- Leadership experience preferred.
- Computer literate, excellent communication and customer service skills.
- High School Diploma or Equivalent required.
Nice To Haves
- IDX experience, some knowledge of medical insurances preferred.
- Leadership experience preferred.
Benefits
- health
- dental
- vision
- life
- disability
- retirement
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
