Lead Patient Services Rep
About The Position
Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multitask and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.
Requirements
- 3 years experience in a medical environment required.
- IDX experience, some knowledge of medical insurances preferred.
- Leadership experience preferred.
- Computer literate, excellent communication and customer service skills.
- High School Diploma or Equivalent required.
- All incumbents must satisfactorily complete a Cooper IDX training program to include : Registration, Scheduling, E-Commerce and FSC.
Nice To Haves
- IDX experience
- knowledge of medical insurances
- Leadership experience
Benefits
- health
- dental
- vision
- life
- disability
- retirement
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
