Lead Outreach and Engagement Specialist

ENDEAVORS•Houston, TX

28d

About The Position

The Lead Outreach & Engagement Specialist will be responsible for the recruitment of clients to the Family and Youth Service and Support program through outreach to community partners. The Outreach & Engagement Specialist will also participate in peer-to-peer communication, presentations, and other outreach mediums as needed. Responsible for planning and implementing community outreach strategies and activities. This position provides supervision the Outreach & Engagement Specialist. This program services 12 Texas counties: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Waller and Wharton counties. This position supports rural geographical regions and travel is involved. This is a grant-funded program.

Requirements

Bachelor’s degree preferred in Human Services, Communication, or other related field.
2+ years in outreach and promotion activities and knowledge of social service delivery.
Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
Driver’s License with clear record.
Must have daily use of a vehicle without prior notice.
Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Responsibilities

Plans, evaluates, and implements community outreach events.
Monitors performance, documents as necessary, provides ongoing feedback and timely evaluations.
Establishes and maintains partnerships with external stakeholders.
Represents Endeavors to interested agencies, organizations, and community groups on community outreach and prevention/intervention through information sharing and creating partnerships.
Mentors the team in best practices, policies, and procedures.
Prepares and submits timely reports.
Ensures the assigned team is trained, supported, and managed to meet program deliverables and outcomes.
Meets regularly with the Program Manager to review services, staff, and program.
Provides ongoing program evaluation and recommendations to the Program Manager for continuous growth and quality.
Represents Endeavors on interagency working groups and at stakeholder engagement events professionally.
Advises the Director and Program Manager, on interpreting, developing, and analyzing outreach strategy and program activities related to stakeholder engagement and the challenges faced by individuals and employees as it relates to program engagement.
Facilitates weekly referral and outreach meetings with intake staff.
In collaboration with Marketing, develops targeted/specialized communication and information-sharing strategies to facilitate effective relationships and address negative attitudes/perceptions, as appropriate.
Prepares outreach and community involvement reports.
Other duties as assigned.
Demonstrates Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."